Patient Access Representative

Saint Luke's Health System; Platte City (MO); On-site; USD 35,000 - 52,000; Full time

Job summary

Saint Luke's Health System in Platte City, MO is seeking a Patient Access Representative for full-time day shifts. You will interview patients, gather demographics and insurance information, verify eligibility, and explain billing terms while delivering quality customer service in a fast-paced environment.

You will work with minimal supervision, meet registration requirements, and help patients access payment resources.

Qualifications

• Two years of applicable experience required.
• Ability to perform patient registration at least at one location.
• Familiarity with insurance terminology and billing concepts.

Responsibilities

• Interview patients to collect demographic, financial and biographical information.
• Verify patient insurance eligibility and benefits; assist with billing/payor information.
• Collect payments and refer to financial resources such as payment plans and lines of credit.
• Provide quality customer service and support efficient workflow in a fast-paced environment.

Skills

Customer service

Multitasking

Critical thinking

Computer skills

Job description

Job Description

This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required. Able to answer basic registration questions with minimal support. Demonstrates quality customer service. Participates in timely efficient workflow. In Centralized Patient Access: Achieves quality score for career ladder level I as determined by Patient Access Leadership. Ability to perform Registration in at least one location. Consistently scores a minimum of 92% on a customer service review. Productivity goals met where applicable.

Job Requirements

• Applicable Experience: 2 years

Job Details

Full Time Day (United States of America) Saint Luke's Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more.

Company Information

Find out more about what Saint Luke's offers: http://www.saintlukeskc.org/about-saint-lukes

Saint Luke's Health System values our employees and we encourage them to apply to any internal openings.