Patient Access Representative

IHA; Pittsburgh (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

403B with employer match

Paid Time Off (PTO)

Medical, Dental, Vision

Life Insurance

Paid Holiday Days

Job summary

Pittsburgh Mercy is hiring a Patient Access Representative to deliver courteous, high-quality service to patients and visitors. The role focuses on clerical and administrative duties, including data entry, scheduling, and registration support, in a team-based environment.

We seek a friendly professional with at least basic customer service experience, ability to multitask, and adherence to confidentiality and policy guidelines. This is a non-exempt, hourly position with regular daytime hours.

Qualifications

• High School Diploma or GED, with business curriculum preferred and at least 1 year of customer service experience.
• Act 33/34, criminal, FBI clearances
• Pre-Employment Drug Screen

Responsibilities

• Provide high quality service to individuals served and customers in a courteous and professional manner.
• Perform clerical and administrative duties including communications, data entry, filing, bookkeeping, scheduling, payee reimbursement, Insurance registration and day-to-day coordination.
• Follow all established documentation, policies and procedures and prioritize daily tasks by deadlines and departmental policy.

Skills

Customer service experience

Education

High School Diploma or GED

Job description

Employment Type

Full time

Shift

Day Shift

Description

Posting

Requirements

• High School Diploma or GED, with business curriculum preferred and at least 1 year of customer service experience.
• Act 33/34, criminal, FBI clearances
• Pre-Employment Drug Screen

Schedule

This is a non-exempt, hourly position. Full Time: 37.5-hour work week, Mon - Friday 8:30am-4:30pm, with occasional 11am-7pm

Great Benefit Package

• 403B with employer match
• Paid Time Off (PTO)
• Medical, Dental, Vision
• Life Insurance
• Paid Holiday Days
• Plus more………

About the Role

This Patient Access Representative position is designed to provide high quality service to all individuals served and customers in a courteous and professional manner. We are looking for a professional that has the experience with clerical/administration functions, confidentiality, multi-tasking and works well within a team-based approach. This position is expected to perform clerical and administrative duties in order to maintain program and registration operations including: communications, data entry, filing, bookkeeping, scheduling, payee reimbursement, Insurance registration and the basic coordination of day-to-day services. Follow all established documentation, policies and procedures. Prioritize daily tasks based on deadlines, urgency of needs and departmental policy. Other duties as assigned.

About You

We need a friendly outgoing professional capable of providing excellent customer service while multitasking, meeting deadlines, and the ability to work with a team or alone. Sound like you?

About Pittsburgh Mercy

We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations.

Our Mission Is To Be a Compassionate, Transforming Presence Within Our Communities. We Reach Out To Offer Help – And Hope – To People Who Are Experiencing

• Mental illness and substance abuse
• Physical health needs
• Intellectual disabilities
• Traumatic events or circumstances, including homelessness + abuse

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.