Patient Access Representative - PRN

Mercy; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

A healthcare organization in Oklahoma City is seeking a Patient Access Representative to serve as the first contact for patients. This role involves scheduling, registration, benefit verification, and ensuring accurate patient data entry. Candidates should have 1-3 years of clerical and customer service experience, a High School diploma, and strong communication and organizational skills. The organization offers excellent benefits and a supportive team environment.

Qualifications

• 1-3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Knowledge and experience with various computer systems.

Responsibilities

• Facilitate the patient’s entrance into Mercy facilities.
• Ensure accurate patient data is obtained and populated.
• Maintain knowledge of insurance carriers and Medicare guidelines.

Skills

Effective communication

Organizational skills

Attention to detail

Telephone etiquette

Education

High School diploma

Some college

Job description

Overview

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Responsibilities

Responsible for facilitating the patient’s entrance into Mercy facilities, including scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. Ensure the most accurate patient data is obtained and populated into the patient record, with exceptional attention to detail and up-to-date knowledge of insurance carriers, Medicare guidelines, and federal, state and accreditation requirements.

Experience and Education

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Minimum skills, knowledge and ability

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computer systems; ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you\'ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you\'ll grow with us.