Patient Access Representative

Mercy; Rogers (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Access Representative for the Rogers Emergency Department. This full-time, on-site position involves welcoming patients, verifying information, and coordinating scheduling and financial clearance with insurers and providers.

The role requires 1–3 years of clerical experience, knowledge of medical terminology and insurance plans, and a high school diploma (some college helpful). Strong communication, organization, and data accuracy are essential.

Qualifications

• Excellent written and oral communication
• Ability to establish positive relationships with patients, physicians, staff and insurers
• Strong organizational skills and attention to detail
• Ability to work under stress and meet deadlines with accuracy
• Familiarity with medical terminology and insurance plans
• Proficiency with computer systems and 10-key calculator

Responsibilities

• Facilitate patient ingress at Mercy facilities including scheduling, registration and financial clearance
• Perform benefit verification and pre-certification tasks
• Verify and populate accurate patient data in the system
• Coordinate with insurance carriers and government programs as needed
• Support patients and families with questions and provide compassionate service

Skills

Communication

Organizational skills

Attention to detail

Stress management

Education

High School diploma

Some college

Tools

Medical terminology

Insurance systems

10-key calculator

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Patient Access Rep

Full Time - On Site

Mercy - Rogers Emergency Department

Requirements

Experience and Education Requirements:

1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Patient Access Rep