Patient Access Representative

Trinity Health; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

403B with employer match

Paid Time Off (PTO)

Medical, Dental, Vision

Life Insurance

Paid Holiday Days

Job summary

Pittsburgh Mercy, part of Trinity Health, is hiring a Patient Access Representative to provide high-quality service in processing registrations and coordinating day-to-day operations.

The role requires confidentiality, multitasking, and teamwork, with a focus on accurate data entry, scheduling, and customer care in a hospital-adjacent environment. This is a non-exempt, hourly position located in Pittsburgh.

Qualifications

• High School Diploma or GED required or equivalent.
• Minimum 1 year of customer service experience.
• Act 33/34, criminal, FBI clearances.
• Pre-Employment Drug Screen required.

Responsibilities

• Provide clerical and administrative support for program and registration operations.
• Handle communications, data entry, filing and bookkeeping tasks.
• Assist with scheduling, payee reimbursement and insurance registration.
• Follow established procedures and prioritize daily tasks by deadlines.
• Collaborate with team to deliver courteous, professional service.

Skills

Customer service

Multitasking

Teamwork

Attention to detail

Data entry

Education

High School Diploma or GED

Job description

Employment Type:Full timeShift:Day ShiftDescription:Posting

REQUIREMENTS:

• High School Diploma or GED, with business curriculum preferred and at least 1 year of customer service experience.

• Act 33/34, criminal, FBI clearances
• Pre-Employment Drug Screen

SCHEDULE:

• (This is a non-exempt, hourly position) Full Time: 37.5-hour work week, Mon - Friday 8:30am-4:30pm, with occasional 11am-7pm

GREAT BENEFIT PACKAGE:

• 403B with employer match
• Paid Time Off (PTO)
• Medical, Dental, Vision
• Life Insurance
• Paid Holiday Days
• Plus more………

ABOUT THE ROLE:

This Patient Access Representative position is designed to provide high quality service to all individuals served and customers in a courteous and professional manner. We are looking for a professional that has the experience with clerical/administration functions, confidentiality, multi-tasking and works well within a team-based approach. This position is expected to perform clerical and administrative duties in order to maintain program and registration operations including: communications, data entry, filing, bookkeeping, scheduling, payee reimbursement, Insurance registration and the basic coordination of day-to-day services. Follow all established documentation, policies and procedures. Prioritize daily tasks based on deadlines, urgency of needs and departmental policy. Other duties as assigned.

ABOUT YOU:

We need a friendly outgoing professional capable of providing excellent customer service while multitasking, meeting deadlines, and the ability to work with a team or alone.

ABOUT PITTSBURGH MERCY:

We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations.

Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing:

• Mental illness and substance abuse
• Physical health needs
• Intellectual disabilities
• Traumatic events or circumstances, including homelessness + abuse

OUR COMMITMENT

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.