Patient Registration Representative

KidMedVA; Glen Allen (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in Glen Allen is seeking a Patient Registration Representative to manage patient registrations in a fast-paced environment. Responsibilities include greeting patients, confirming insurance, and maintaining accurate records. The ideal candidate possesses strong customer service skills and knowledge of EMR. A high school diploma or GED is required, along with proficiency in typing and communication. This position contributes to providing high-quality patient care in a welcoming environment.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to type 40 WPM with 90% accuracy.
• One year experience in patient registration is preferred.

Responsibilities

• Registering patients accurately in a fast-paced environment.
• Greeting patients with a friendly demeanor upon arrival.
• Confirming insurance eligibility and collecting co-pays.

Skills

Computer literacy

Communication skills

Customer service skills

Knowledge of HIPAA

Education

High School Diploma or GED

Tools

Electronic Medical Record (EMR) systems

Job description

Job Summary

The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.

Essential Functions/Responsibilities

• Entering patient demographic and insurance information accurately.
• Registering telemedicine patients through the electronic medical record (EMR) system.
• Serving as the primary contact between patients and the medical personnel.
• Greeting patients upon arrival with a friendly demeanor and helpful attitude.
• Confirming insurance eligibility.
• Collecting co-pays and balances due at the time of registration.
• Reconciling payments at the end of each shift.
• Addressing accounts that are past due at the time of registration.
• Answering incoming phone calls and forwarding to the appropriate parties.
• Interpreting billing statements.
• Posting incoming Account Receivables payments.
• Participating in mandatory trainings and attending staff meetings.
• Assisting in the duties required to properly open and close the building to receive patients.
• Faxing and/or emailing confirmed lab results to the appropriate parties.
• Requesting pre-authorization of credit cards.
• Setting up installment payment plans.
• Practicing and promoting positive customer and peer relations.
• Maintaining a clean work environment (i.e. ensuring that the work area and staff lounge are tidy and all equipment and utensils are put away at the end of each shift).
• Reporting all parent/patient complaints to the manager in a timely manner to allow for appropriate actions to be taken.

Knowledge, Skills, and Abilities

• Computer literacy (log in, log out, search engines, etc.)
• Knowledge of electronic medical record (EMR) systems
• Strong telephone and in-person communication skills
• Outstanding customer service and interpersonal skills
• Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations

Required Education/Experience

• High School Diploma or GED required
• Ability to type 40 WPM with 90% accuracy
• One year experience in patient registration (preferred)
• One year experience with health insurance (preferred)