Patient Access Representative

McLaren Health Care; Detroit (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Registrar in Detroit, Michigan. The role involves ensuring a smooth registration process while performing essential registration and financial functions via EMR. Candidates should have a high school diploma and at least one year of customer service experience.

Knowledge of EMR systems and medical terminology is preferred. The position is full-time, with a daily schedule of 8am-4:30pm. Join a diverse team dedicated to providing excellent health care services.

Qualifications

• 1-year experience in a customer service role or health care industry.
• Working knowledge of EMR systems and medical terminology is preferred.

Responsibilities

• Ensure smooth and timely registration/admission process.
• Perform registration and financial functions via Electronic Medical Record (EMR).
• Greet customers promptly and maintain professionalism.

Skills

Customer service skills

Registration processes

Professionalism and diplomacy

Education

High school diploma or equivalent

Tools

Windows

Excel

Word

Outlook

Cerner

EPIC

Job description

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities:

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collect and document, scan all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintain professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimate and collect copays, deductibles, and other patient financial obligations.
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements, and apply recurring visit processing according to protocol.
• Facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Perform duties otherwise assigned by Management.

Required:

• High school diploma or equivalent required.
• 1-year experience in a customer service role or health care industry.

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred.
• Medical terminology preferred.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Information:

• Schedule: Full-time
• Requisition ID: 26002848
• Daily Work Times: 8am-4:30pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: Yes