Patient Access Representative

Mclaren-Health-Care; Petoskey (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care in Grand Blanc, Michigan, seeks a Patient Access Registrar to ensure smooth, timely registration and admission processes. You will perform registration and financial tasks in the EMR, collect demographic data, and greet patients professionally, guiding them through the process.

The role requires a high school diploma and at least 1 year in a customer service or health care setting; familiarity with Windows and EMR systems is preferred.

Qualifications

• High school diploma or equivalent required.
• 1-year experience in a customer service role or health care industry preferred.

Responsibilities

• Accurately and efficiently performs registration and financial functions via EMR, including demographic data collection and documentation.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, and scans required demographic and financial information.
• Direct patients to appropriate setting, explaining delays when necessary and maintaining professionalism.
• Estimates and collects copays, deductibles, and other financial obligations.
• Complies with hospital and department policies and Meaningful Use requirements.
• May facilitate use of electronic registration tools (e.g., iPads).
• Performs duties as assigned by Management.

Skills

Customer service

Communication

Professionalism

Education

High school diploma or equivalent

Tools

Cerner

EPIC

EMR systems

Windows

Excel/Word/Outlook

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities :

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
  Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Information

• Schedule: Full-time
• Requisition ID: 26010814
• Daily Work Times: 7am-3:30pm
• On Call: Yes

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

My Profile

Create and manage profiles for future opportunities.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.