Patient Access Representative

CommonSpirit Health; Park Rapids (MN); On-site; USD 47,345,000 - 66,764,000; Full time

Job summary

CommonSpirit Health's CHI St. Joseph’s Health of Park Rapids is seeking a Patient Access Representative to create a positive first impression for patients and families.

You’ll support registration, admitting, scheduling, and access functions across hospital points while ensuring patient information is accurate and handled with care. The role requires excellent customer service, clear communication, efficiency across multiple systems, and accuracy in a fast-paced environment to support smooth

Qualifications

• High school diploma or GED required.
• One year of healthcare experience in a patient access setting preferred.
• Knowledge of patient registration procedures and health insurance payers is preferred.

Responsibilities

• Perform patient registration and admitting across assigned access areas, including Emergency Department and main registration.
• Gather, verify, and update demographic, insurance, and account information for accurate records.
• Verify insurance eligibility and communicate patient financial responsibility; collect payments when appropriate.
• Schedule, confirm, and revise appointments while supporting provider workflows.
• Scan and manage patient documentation in the electronic health record to support registration, billing, and clinical processes.
• Identify and resolve routine issues; elevate complex situations and provide patient support by phone and other approved channels.

Skills

Customer service

Communication

Multitasking

Education

High School/GED

Job description

Job Summary and Responsibilities

As a Patient Access Rep, you’ll play an important role in creating a positive first impression for our patients and families. You’ll support registration, admitting, scheduling, and patient access functions across various hospital access points while helping ensure each patient’s information is accurate, complete, and handled with care.

Your ability to provide excellent customer service, communicate clearly, work efficiently across multiple systems, and maintain accuracy in a fast‑paced environment will help support smooth patient access operations and a seamless patient experience.

To be successful in this role, you’ll need strong attention to detail, confidence using technology, the ability to handle sensitive information with professionalism, and a commitment to supporting patients, families, and care teams with compassion and accuracy.

Job Responsibilities

• Perform patient registration and admitting functions across assigned access areas, including the Emergency Department, main registration, admitting, and other patient access points.
• Gather, verify, and update demographic, insurance, and account information to ensure accurate patient records and timely access to care.
• Verify insurance eligibility and benefits, communicate patient financial responsibility, and collect point‑of‑service payments when appropriate.
• Schedule, confirm, and revise appointments while supporting provider and clinic workflows.
• Scan, index, and manage patient documentation within the electronic health record to support registration, billing, and clinical processes.
• Identify and resolve routine registration, insurance, and encounter issues, elevate complex situations as needed, and provide patient support by phone and other approved communication channels.

Job Requirements Required

• High School Graduate or GED required.

Preferred

• One (1) year of relevant experience in healthcare, patient access setting is preferred.
• Knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real‑time insurance eligibility verifications preferred.

Where You'll Work

CHI St. Joseph’s Health of Park Rapids, part of CommonSpirit Health, is an award‑winning, 25‑bed critical access hospital located in the heart of lake country. Fully accredited by The Joint Commission, we offer a full range of services including 24/7/365 Emergency Department and Level IV Trauma Center, hospitalist program, testing, surgery, orthopedics, rehabilitation, and more so that you can experience better health.

Pay Range

$16.50 - $23.30 /hour