Patient Access Representative

CommonSpirit Health; Omaha (NE); On-site; USD 23,000 - 33,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Access Representative in Omaha to serve as the initial contact for patients, ensuring accurate registrations and timely insurance verification. You will work with multiple systems to schedule appointments and resolve discrepancies while maintaining patient confidentiality.

Ideal candidates have a high school diploma or GED and at least one year of relevant healthcare experience, with strong communication skills and a solid grasp of insurance payers and

Qualifications

• High school diploma or GED is required.
• Healthcare or patient access experience is preferred.
• Knowledge of health insurance payers and real-time eligibility verification is expected.

Responsibilities

• Register patients accurately and verify insurance to maintain correct records.
• Explain financial responsibilities and collect payments at the time of service.
• Answer inquiries, route calls, and support front‑office operations while upholding HIPAA privacy.

Skills

Communication

Data entry

Patient registration procedures

Insurance eligibility verification

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

EHR systems

Job description

*Job Summary and Responsibilities*

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

To be successful in this role, you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry, along with a strong understanding of insurance payers and real-time eligibility verification. We are looking for a detail-oriented professional who excels in communication, upholds strict HIPAA privacy standards, and is dedicated to providing high-quality, patient-centered care.

Job Requirements

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Preferred

Experience within a patient access setting.

Where You'll Work

CHI Health Lakeside is West Omaha's only full-service hospital. We believe that patient-focused care heals the body, mind, and spirit of every person. Our campus is designed for patients and sets the tone for a comfortable, less stressful hospital stay. As one of the most technologically advanced hospitals in the world, we provide a full range of services including: maternity, cancer and surgery care as well as diagnostics and emergency services.

*Pay Range*

$17.24 - $24.35 /hour