Patient Access Representative

Sutter Health; Oakland (CA); On-site; USD 49,000 - 58,000; Full time

Job summary

Sutter Health is seeking a Per Diem/Casual Patient Access Representative at ABSMC-Alta Bates Summit Med Center in Oakland. You will greet patients, verify information for registration and financial clearance, and support service delivery at the point of contact.

The role requires a high school diploma or GED, with 1 year of relevant experience preferred. Strong communication, data entry, and confidentiality skills are essential as you work across multiple systems.

Qualifications

• HS Diploma or GED is required.
• Experience in patient access/registration or medical scheduling is a plus.
• Knowledge of insurance terminology and EMTALA concepts is preferred.

Responsibilities

• Greet patients and verify information for registration and financial clearance.
• Register patients and collect necessary data to ensure service delivery.
• Maintain accurate data in patient registration systems and related software.
• Explain Sutter Health services and direct inquiries as needed.
• Protect patient confidentiality and handle sensitive information.

Skills

Patient Access

Financial Counseling

Insurance Knowledge

EMTALA

Data Entry

Communication

Attention to Detail

Customer Service

Time Management

Confidentiality

Education

HS Diploma/GED

Tools

Hospital Registration Systems

Payer Websites

Accounting/Patient Billing

Job description

We are so glad you are interested in joining Sutter Health!

Organization

ABSMC-Alta Bates Summit Med Center

Position Overview

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Education

HS Diploma or General Education Diploma (GED)

Typical Experience

1 year of recent relevant experience.

Skills and Knowledge

• General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
• Working knowledge and understanding of insurance and medical terminology.
• Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
• Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
• Possess verbal and written communication and active listening skills.
• Accuracy and attentiveness to detail.
• Decision making and problem-solving skills.
• Must be able to work concurrently on a variety of tasks/projects in diverse environment.
• Ability to meet or exceed targeted customer service, productivity and quality standards.
• Computer proficiency skills.
• Requires the ability to work with and maintain confidential information.

Job Shift

Varied

Schedule

Per Diem/Casual

Shift Hours

8

Days of the Week

Variable

Weekend Requirements

As Needed

Benefits

No

Unions

Yes

Position Status

Non-Exempt

Weekly Hours

0

Employee Status

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $35.55 to $41.85 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.