Patient Access Representative

Sutter Health; Michigan; On-site; USD 49,000 - 58,000; Part time

Job summary

Sutter Health in Michigan is seeking a part-time Patient Access Clerk to greet patients, register and financially clear services, and serve as the front-line contact at the point of service, helping patients navigate the health system with clarity and respect.

You will work across patient registration and accounting systems, verify insurance details, explain cost timelines and payment options, maintain accurate records, and deliver proactive customer service while adhering to privacy and EMTALA

Qualifications

• HS Diploma or GED required.
• 1 year of relevant experience.
• Knowledge of patient access and financial counseling.
• Ability to work in multiple computer systems.

Responsibilities

• Register patients and verify information.
• Provide financial counseling for services.
• Enhance patient experience at the point of service.
• Maintain data in registration systems.

Skills

Patient access

Financial counseling

Insurance knowledge

EMTALA knowledge

Data systems

Verbal & written communication

Attention to detail

Problem solving

Multitasking

Customer service

Confidential information

Education

HS Diploma or GED

Tools

Patient registration systems

Accounting systems

Document imaging

Payer websites

Job description

Open Part-time 35.55-41.85 USD per hour as stated in the posting

Open — Sutter Health has a posting for this job. Posted 5 Nov 2026.

Posted 5 Nov 2026 · Part-time · 35.55-41.85 USD per hour as stated in the posting

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About this job

We are so glad you are interested in joining Sutter Health!

Organization:

Position Overview:

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Job Description:

• EDUCATION: HS Diploma or General Education Diploma (GED)
• TYPICAL EXPERIENCE: 1 year of recent relevant experience.
• SKILLS AND KNOWLEDGE:
  • General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
  • Working knowledge and understanding of insurance and medical terminology.
  • Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
  • Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.
  • Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
  • Possess verbal and written communication and active listening skills.
  • Accuracy and attentiveness to detail.
  • Decision making and problem-solving skills.
  • Must be able to work concurrently on a variety of tasks/projects in diverse environment.
  • Ability to meet or exceed targeted customer service, productivity and quality standards.
  • Computer proficiency skills.
  • Requires the ability to work with and maintain confidential information.

Job Shift:

Varied

Schedule:

Shift Hours:

8

Days of the Week:

Variable

As Needed

No

Unions:

Yes

Position Status:

Non-Exempt

Weekly Hours:

0

Employee Status:

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $35.55 to $41.85 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

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