Patient Access Representative

HealthPartners; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k with match

Disability insurance

Tuition reimbursement

Job summary

Amery Hospital & Clinic is seeking a Patient Access Representative to assist patients with admissions, check-in, registration and scheduling, and to address inquiries by phone, email or fax.

Primary duties include check-in for procedures and appointments, issuing wrist bands and labels, bedside registration in ER or inpatient units, processing forms, and collecting co-pays and balances, with care to route follow-ups.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year hospital/clinic experience or equivalent.
• Customer service experience and strong communication skills.

Responsibilities

• Assist patients with check-in, admissions, registrations, and scheduling.
• Print wrist bands, labels, and gather forms per protocol.
• Bedside registration in ER or inpatient units as needed.
• Collect and post patient co-pays/deductibles/balances accurately.
• Direct patients to appropriate departments and follow up on appointments.

Skills

Verbal and written communication

Medical terminology

MS Office (Word, Excel, Outlook)

Education

High School diploma or equivalent

2-year Medical Administrative/Office Specialist program

Tools

EPIC system

Job description

As a Patient Access Representative at Amery Hospital & Clinic, you will assist patients in admissions, check-in, registration and scheduling functions, as well as address inquiries via telephone, email or fax. The Care Model Process (CMP) guidelines are to be utilized and followed for all workflows.

Primary duties include helping check-in patients for their procedure/appointments and direct them to the appropriate department/clinic/hospital location; print wrist band and apply to patients per protocol; print patient labels as needed; perform bedside registration in ER or inpatient unit; provide appropriate forms as designated by clinical staff and/or standard practice; receive and enter appropriately all patient forms dropped off for completion; determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms; route forms according to standard practice; collects and posts patient co-pays/deductibles/balances consistently and accurately; and assists patients with any follow up appointments at check out.

Work Schedule:

Casual/on call: Hours may vary depending on department needs. Shifts could include day and evening hours along with weekend and holidays.

Required Qualifications:

• High School graduate or equivalent.
• Minimum one year experience in a hospital or medical clinic setting or equivalent.
• Experience in a customer service setting.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology.
• Experience with Microsoft products, Word, Excel, Outlook, etc.

Preferred Qualifications:

• Completion of position related 2-year program, such as Medical Administrative Specialist or Medical Office Specialist.
• Experience in EPIC computer system.

Benefits:

Amery Hospital & Clinic offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401k with match, disability insurance and tuition reimbursement. Benefits take effect the first of the month following hire date.

About Us:

Since being established in 1956, Amery Hospital & Clinic has provided outstanding health care to Amery and our surrounding communities. We provide the kind of high-quality care you'd expect to find in a "big city" with the personalized dedication you can expect from a hometown doctor. In addition to primary care for all stages of life, we offer specialty services including oncology, cardiology, orthopedics and surgical services.

We strive to offer more to our patients - more care options, more comfort and more expertise. In addition to our hospital and clinics, we provide specialized care for patients at our Behavioral Health Center and Wound Healing Center. We also work in close collaboration with other hospitals in the HealthPartners health care system, giving our community access to the high-quality care.

As a partner for good, we believe that outstanding health care comes from combining science with compassion, spirit and humanity. Everyone on our team helps make health care and insurance simpler and more affordable for all. Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.