Patient Access Representative

University Hospital; Newark (NJ); On-site; USD 34,632 - 36,382; Full time

Benefits offered by this job

Medical & Prescription Drug Coverage

Dental & Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short- & Long-Term Disability Insurance

Pension Plan

Pet Insurance

Employee Assistance Program (EAP)

Professional Development

Job summary

A leading academic medical center in Newark, NJ is seeking a Patient Access Representative to manage patient registrations and demographics with professionalism and accuracy. Candidates must have a High School Diploma and three years of clerical experience. Responsibilities include verifying insurance information and ensuring timely patient arrivals. Encompassing a supportive environment, this position offers competitive compensation and comprehensive benefits, including health coverage and pension plans.

Qualifications

• Three years of clerical experience in a physician’s office, hospital, or insurance company.
• Knowledge of medical terminology preferred.
• Understanding of Managed Care, Medicaid, and Charity Care guidelines preferred.

Responsibilities

• Interview patients professionally and courteously.
• Input patient demographics and insurance information accurately.
• Verify patient's insurance eligibility for services rendered.

Skills

Clerical experience

Customer service skills

Attention to detail

Written communication skills

Oral communication skills

Knowledge of computers and data entry

Education

High School Diploma or equivalent

Job description

About The Role

The primary purpose of the Patient Access Representative position is to interview all patients in a professional and courteous manner. Completes efficient and timely patient arrivals and registration functions. This includes, but is not limited to, Inpatient, Outpatient, Emergency Department, and Pre-Registration. Electronically enters accurate patient demographic information into University Hospital computer system and obtain signatures on all required documentation. Confirms required insurance precertification, authorization and documentation is obtained for billing and medical record processing.

Responsibilities

• Obtains and electronically inputs patient demographics and insurance information into the hospital computer system, thoroughly verifying the information presented by the patient.
• Ensures efficient, accurate and timely patient registrations and arrivals. Interviews all patients in a professional and courteous manner.
• Ensures the correct patients arrived and are checked‑in prior to banding or completing a task.
• Obtains identification and current insurance information. Updates the registration system upon obtaining additional information.
• Scans documents into the hospital registration system.
• Verifies patient’s insurance(s) eligibility to ensure reimbursement for services rendered at the hospital. Performs real time eligibility, Notice of Admission, and uses all other available on‑line and manual systems to obtain authorization or pre‑certification.
• Performs other related duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Three (3) years of clerical experience in a physician’s office, hospital, or insurance company required. (Experience in collections is an advantage).
• Knowledge of medical terminology preferred. An understanding of Managed Care, Medicaid, and Charity Care guidelines and regulations preferred. Must be detail oriented, and possess excellent customer service skills, as well as oral and written communication skills.
• Knowledge of computers and data entry experience required.

What We Offer

• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation

In compliance with New Jersey's Pay Transparency Act, the hourly rate for this position is $25.14 – $26.41. University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate’s relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.