Patient Access Representative

CHI; Williston (ND); On-site; USD 27,000 - 39,000; Full time

Job summary

CHI Williston Health in Williston, ND, is seeking a Patient Access Representative to handle patient registration and admitting across hospital access points, including the Emergency Department and main registration. You will verify demographics, insurance, and accounts in multiple systems to support registration and scheduling.

The role emphasizes accuracy, strong customer service, and privacy compliance as you collaborate with care teams, patients, and families to deliver a positive experience,

Qualifications

• High School Diploma or GED is required.
• 1–3 years of relevant customer service experience.
• Healthcare patient access experience is preferred, with knowledge of registration, eligibility, and payers.

Responsibilities

• Register patients across assigned access points ensuring accurate demographics, insurance, and documentation.
• Scan, index, and manage patient documents to support registration and billing workflows.
• Explain patient financial responsibilities and collect payments where appropriate.
• Schedule and update patient appointments to ensure timely access to care.
• Identify and escalate complex registration or insurance discrepancies.
• Provide patient-facing support via telephone and other channels.

Skills

Customer service

Accuracy

Education

High School Diploma or GED

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and elevate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.

To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Diploma or GED, upon hire and
• 1-3 years 1 year relevant customer service experience, upon hire and

Preferred

• 1-3 years 1 year relevant customer service experience in healthcare patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications., upon hire

Where You'll Work

CHI Williston Health, now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health, have a variety of skills from clinical to project management. In our Critical Access Hospital, you will be exposed to the emergency department, acute care (Med/Surg), swing bed, surgery, outpatient treatment, and so much more! CHI Williston Health provides you with the same level of care you provide for others. We care about our team members' well-being and offer benefits that complement work/life balance.

Pay Range

$19.96 - $28.19 /hour