Clinical Services Manager
Community Health Service Inc.
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Benefits offered by this job
Job summary
Community Health Service, Inc is seeking a full-time Clinical Services Manager for its Willmar, MN team. This role leads nursing practice, standardizes workflows, and guides operational and clinical improvements across CHSI locations.
The position requires a nursing leadership background, a BSN, and RN licensure with BLS. Experience in primary care and EHR systems is preferred, with strong focus on staff development and quality improvement.
Qualifications
- Bachelor's degree in nursing from an accredited school.
- Current State license to practice as a Registered Nurse.
- Basic Life Support Certification.
- Minimum three years of nursing experience; program management and supervisory experience desirable.
- Experience in a primary care setting preferred.
- Knowledge of nursing principles and practices; ability to apply them.
- Experience with Electronic Health Records (EHRs).
Responsibilities
- Clinical Leadership: leads nursing practice across CHSI locations and standardizes workflows.
- Staff Management: supervises RN and LPN staff; participates in hiring and onboarding.
- Dyad Leadership with Site Managers: coordinates staffing and workflow implementation.
- Clinical Infrastructure: develops clinical workflows; ensures vaccine program standards.
- Quality Improvement and Risk Management: monitors nursing quality metrics and risk investigations.
- Population Health: collaborates on chronic disease initiatives and care coordination.
- Regulatory Compliance: maintains HRSA, OSHA, CLIA, HIPAA and state nursing standards.
Skills
Education
Tools
Job description
Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. Sound rewarding? You bet it is! If you are looking for more than just a "job" and want to invest your time making an impact on the lives of others, this is your chance to join our CHSI team!
CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded its services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are underinsured or uninsured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans. We currently operate four nurse‑managed clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota.
We are searching for a full-time Clinical Services Manager to join our Willmar, MN team.
- Clinical Leadership
- Leads nursing practice across CHSI locations
- Standardizes clinical workflows and nursing procedures
- Develops nursing policies and clinical support protocols
- Supports implementation of evidence‑based practices
- Oversees nursing competencies
- Leads nursing orientation and onboarding
- Directly supervises RN and LPN staff
- Coaches and develops nursing leaders
- Completes performance evaluations
- Participates in hiring and onboarding
- Assists with succession planning
- Addresses performance concerns
- Builds a culture of accountability
- Participates in operational meetings
- Balances staffing needs with clinic operation
- Coordinates implementation of new workflows
- Solves clinical‑operational issues collaboratively
- Supports provider productivity
- Collaborates to provide improvement for patient access
- Coordinates staffing coverage during absences
- Develops clinical workflows
- Develops standards for the vaccine program compliance
- Completes reporting for referrals and improves workflows
- Develops and reviews standing orders
- Develops standards for clinical supplies
- Coordinates compliance of the infection control program
- Oversees clinical emergency preparedness
- Develops clinical documentation procedures and accountability
- Monitors nursing quality metrics
- Participates in risk investigations
- Assists with FTCA readiness
- Participates in OSV preparation
- Monitors incident reporting
- Leads nursing quality improvement
- Audits nursing documentation
- Collaborates on chronic disease initiatives
- Supports care gap closure
- Oversees nursing outreach
- Supports care coordination
- Partners with Outreach & Enrollment (O&E) teams
- Uses Epic and Azara data to improve patient outcomes
- HRSA
- OSHA
- CLIA
- HIPAA
- State nursing regulation
- Ability to bend and crouch occasionally, sit continuously, and stand or walk frequently
- Ability to lift up to 50 pounds occasionally
- Ability to use hands/arms, feet/legs for repetitive fine to large motor skill movements
A bachelor's degree in nursing from an accredited school is required.
Current State license to practice as a Registered Nurse; Current Basic Life Support Certification.
Minimum three years of nursing experience; Program management and supervisory experience desirable; Experience in a primary care setting preferred.
- Knowledge of and ability to apply nursing principles and practices
- Demonstrated teaching ability and experience
- Skill in identifying problems, researching, and recommending resolutions
- Skill in developing and maintaining department quality assurance
- Skill in exercising a high degree of initiative, judgment, discretion, and decision‑making
- Experience with Centricity or other Electronic Health Records (EHRs)
- Knowledge and understanding of socio‑economic and health problems of underserved populations
- Good problem‑solving abilities with independent judgment utilizing initiative, discretion, and the nursing process as needed
- Demonstrated leadership abilities
- Effective communication with staff, physicians/providers, and patients
- Ability to handle stressful situations and work flexible hours
- Non‑judgmental attitude
- Ability to work as a member of a team
- Ability to plan, organize, prioritize, and direct the work of others
- Ability to perform routine laboratory procedures as needed
- Ability to handle confidential material
- Demonstrated critical thinking skills
- Computer skills and knowledge of Microsoft Office software
- Leads through influence and collaboration
- Builds strong interdisciplinary relationships
- Develops future leaders
- Uses data to drive decisions
- Promotes accountability
- Champions continuous improvement
- Demonstrates emotional intelligence
- Supports change management
- Starts at 15 days per year and jumps to 20 days by year two
- Four paid personal days each year
- Twelve days of holiday pay
- 401K Retirement Plan with a 4% company match
- Health, Dental, and Vision insurance
- HSA Health Savings Account and/or Flexible Spending Account
- Life & Disability Insurance (Short Term Disability premiums paid by CHSI)
- Supplemental voluntary benefits
- Eligible clinical employees may receive up to $145,000 of loan reimbursement through the National Health Service Corps
CHSI is an EEO/Affirmative Action/Veteran friendly employer. We do not discriminate on the basis of age, gender expression/identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, race, religion, sexual orientation, or veteran status.
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