Patient Access Representative (Front Desk)

OrthoNY; Loudonville (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

OrthoNY in Albany, NY is seeking a Patient Access Representative (Front Desk) to welcome patients, verify basic information, and set up appointments.

This full-time role offers a Monday–Friday schedule with occasional shift variations; you will collect copays, enter data in the EMR, and ensure accurate records.

The position supports a team-oriented environment and emphasizes HIPAA compliance, confidentiality, and high-quality patient service to create a positive experience for every visitor.

Qualifications

• High School Diploma required; some higher education preferred.
• Experience in a healthcare setting preferred.
• Experience working with an EMR/PM system required.

Responsibilities

• Greet patients promptly and professionally and schedule/prepare appointments.
• Collect copayments and balance payments; maintain accurate financial records.
• Answer incoming calls professionally and ensure accurate patient information in the EMR.

Skills

Customer service

Attention to detail

Communication skills

Office coordination

Education

High School Diploma

Tools

EMR/PM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Representative (Front Desk)

Full Time Clerical ONY-Albany, Albany, NY, US

2 days ago Requisition ID: 2324

Salary Range: $18.00 To $20.00 Hourly

Join the OrthoNY team as a Patient Access Representative and be the welcoming first point of contact for our patients! Enjoy a supportive, team-oriented environment with great camaraderie and work-life balance while helping create a positive experience for every patient who walks through our doors.

Monday-Friday 8am-4:30pm (rotating 7:30am-4pm and 8:30am-5pm shifts as well)

Responsibilities

• Prepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;
• Greets patients promptly and professionally;
• Professionally answers incoming phone calls;
• Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;
• Properly collects copayments and balances;
• Performs responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;
• Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;
• Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;
• Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;
• Prints (or sends to patient portal) any handouts that need to be given to the patient;
• Maintains a high level of confidentiality and complies with HIPAA standards;
• Maintains a neat and organized workspace, and restocks supplies as needed;
• Travels to other offices as needed for coverage;
• Other duties as assigned.

Qualifications

• High School Diploma required; some higher education preferred;
• Knowledge of medical insurances preferred;
• Experience working in a healthcare setting preferred;
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;

Other Information

• Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential.

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