Patient Access Representative

RWJBarnabas Health; Long Branch (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Representative to join their team. This role is vital in providing excellent customer service, ensuring a smooth patient experience, and accurately capturing essential data. You will greet patients, process registrations, and maintain a safe environment while collaborating with colleagues. The position offers a full-time schedule with rotating weekends and holidays, along with comprehensive benefits including PTO, insurance, and wellness programs. If you are passionate about patient-centered care and looking for a rewarding opportunity, this role is perfect for you.

Benefits

PTO

Insurance

Retirement plans

Tuition reimbursement

Wellness programs

Discounts

Qualifications

• High School Diploma required, with preferred customer service and patient access experience.
• Knowledge of medical terminology and billing regulations is a plus.

Responsibilities

• Greet patients and ensure timely throughput while capturing necessary data.
• Collect co-payments and document demographic and insurance information.

Skills

Customer service experience

Patient Access experience

Knowledge of registration

Billing regulations

Medical terminology

Computer skills

Education

High School Diploma

Job description

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Req #: 0000187565

Category: Billing/Collections/Registration

Status: Full-Time

Shift: Day

Facility: Monmouth Medical Center

Department: Vantage Point Infusion Center

Location: Monmouth Medical Center, 300 Second Avenue, Long Branch, NJ 07740

Job Overview

The Patient Access Representative plays a key role in providing excellent customer service, ensuring timely throughput, and capturing all necessary data. Responsibilities include greeting patients, treating all customers with respect, providing a safe environment, reviewing and obtaining signatures on forms, collecting and documenting demographic and insurance information, and utilizing technology for registration. The role also involves creating a positive environment for patient and colleague satisfaction and reporting safety issues.

Qualifications

Required: High School Diploma

Preferred: Customer service experience, Patient Access experience, knowledge of registration, billing regulations, state programs, medical terminology, and computer skills.

Scheduling Requirements

Full Time Day, rotating weekends and holidays.

Essential Functions

Responsible for collecting co-payments, issuing receipts, and reconciling daily cash within the department.

Additional Information

The first-round interview is a digital, on-demand interview via HireVue. Complete it promptly after receiving an invitation. RWJBarnabas Health offers comprehensive benefits including PTO, insurance, retirement plans, tuition reimbursement, wellness programs, and discounts.

About RWJBarnabas Health

We are committed to high-quality, patient-centered care, education, and research, aiming to improve community health and create career opportunities throughout New Jersey.

Equal Opportunity Employer