Patient Access Representative

Greene County General Hospital; Linton (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Greene County General Hospital in Linton, IN seeks a Patient Access representative for full-time day shifts. You will register patients, verify insurance, collect required signatures and direct calls to the appropriate department, ensuring courteous service and HIPAA compliance.

You will interact with patients, families and staff, maintain accurate EMR entries and support financial counseling when needed. Attention to detail and excellent communication are essential.

Qualifications

• CRCR encouraged within 1 year of employment.
• Minimum of one year of office experience preferred; medical terminology preferred.
• Exceptional customer service experience, good verbal and written communication and interpersonal skills.
• Understanding of health insurance and billing preferred.
• Attention to detail and ability to multitask.

Responsibilities

• Registers patients accurately and in a timely manner, verifies insurance and secures necessary signatures.
• Answers and directs hospital telephone calls promptly and courteously.
• Interacts with patients, families, physicians and staff in a professional manner.
• Maintains patient privacy and HIPAA compliance; protects confidentiality.

Skills

Customer service

Interpersonal skills

Attention to detail

Multitasking

Verbal communication

Education

Certified Revenue Cycle Representative (CRCR)

Tools

Electronic Medical Record (EMR)

Job description

Greene County General Hospital · Patient Access

Linton , IN

Full Time , Days

Posted 10/22/2026

Responsible for registration of patients, obtaining required information and legal signatures for treatment and billing of hospital services. Communicates effectively and in a friendly and courteous manner with all patients, coworkers and visitors.

Essential Duties and Responsibilities:

• Registers patients accurately and in a timely manner, making sure all information is correct, insurance is verified at the time of registration and all applicable signatures are obtained.
• Ensures all incoming hospital telephone calls are promptly and courteously answered and directed to the appropriate person or department.
• Interacts with patients and families, physicians and staff in a professional, positive and respectful manner.
• Consistently demonstrates a positive attitude.
• Fosters teamwork by offering assistance to others.
• Arranges for the efficient and orderly admission of inpatients and the registration of outpatients.
• Ensures that accurate patient information is collected and entered into the electronic medical record.
• Verifies insurance benefits and eligibility.
• Directs visitors to appropriate areas.
• Monitors patient wait times both before and after registration, keeping them notified of any delays and waits.
• Escorts patients or arranges for escort; explains hospital regulations, such as visiting hours, payment of accounts, and schedule of charges.
• Participates in the collection process of co-pays, co-insurance, deductibles and current balances, handling funds per office procedure.
• Arranges for patients to speak with a financial counselor if needed.
• Compiles data for occupancy and census records if requested.
• Protects patient privacy and confidentiality in accordance with HIPAA and privacy laws
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent reoccurrences.
• Demonstrates clear ownership of workplace and patient safety.
• Report mistakes, near misses, adverse events and quality and safety concerns.
• Participates in the development and implementation of safety and quality improvement activities.
• Other duties as may be assigned.

Job Requirements

Licensure/Certification: Certified Revenue Cycle Representative (CRCR) certification encouraged within 1 year of employment.

Experience: Basic working knowledge of computers. Keyboarding skills required. Minimum of one year of office experience preferred, medical terminology preferred. Previous experience in registration or admitting in a hospital preferred. Exceptional customer service experience, good verbal and written communication and excellent interpersonal skills required. Understanding of health insurance and billing preferred. Must have attention to detail as well as ability to multitask and be accurate.