Patient Access Representative

Memorial Physician Practices; Lenoir (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Frye Regional Medical Center in Lenoir, NC is seeking a Patient Access Representative (PRN) to support the referral process, coordinate registrations, and manage pre-certifications for providers. The role includes greeting patients, check-ins/outs, scheduling, and handling telephone and message traffic.

The position emphasizes accurate collection of co-pays and balances at the time of service, with a focus on compliance and patient-centered service in a busy hospital setting.

Qualifications

• Requires high school diploma or equivalent; associate’s degree preferred.

Responsibilities

• Schedules, registers, pre-admits, and admits patients at physician practice.
• Performs reception and discharge functions.
• Collects and posts co-pays, deductibles, and past-due balances at time of service.

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

Patient Access Representative (PRN)

Lenoir, NC

Your experience matters:

Frye Regional Medical Center, located in the beautiful foothills of North Carolina, is a 355-bed acute care hospital, an 81-bed Behavioral Health facility, and offers more than 70 primary and specialty care providers. The hospital employs more than 1500 professional and clinical staff.

How you'll contribute:

The Patient Access Representative facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). They are responsible for greeting patients, check‑ins and check‑outs, scheduling and managing telephones and messages. They collect and post co‑pays, deductibles, and past‑due patient balances at the time of service.

A Patient Access Representative (PAR) who excels in this role:

• Performs scheduling, registration, patient pre‑admission, and admission at the physician practice.
• Performs reception and discharge functions.
• Accurately obtains complete and accurate patient demographic information.
• Performs proper, compliant patient liability collection techniques before, during, and after the date of service.

What we offer:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period; tailored benefit options for part‑time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance, and a 401(k) retirement package with company match.
• Employee Well‑being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Qualifications and Requirements:

Applicants should have a high school diploma or equivalent. An associate’s degree is preferred. Additional requirements include:

• Requires critical‑thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

We are an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment.