Patient Access Representative

CommonSpirit Health; Lehi (UT); On-site; USD 23,000 - 33,000; Full time

Job summary

CommonSpirit Health's Holy Cross Hospital Mountain Point in Lehi, UT seeks a Patient Access Representative to support the patient journey through registration, insurance verification, and financial discussions.

This role requires strong organization, meticulous data gathering, and excellent customer service as you interview patients, collect demographics and financial information, and guide them through the pre-admission, admission, and registration steps.

Qualifications

• High school diploma or GED required.
• Healthcare office experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Complete patient registration with accurate demographic and financial data.
• Verify insurance eligibility and explain financial requirements.
• Collect patient portions prior to or at service.
• Obtain signatures and scan documents into the electronic patient record.
• Maintain accuracy within department guidelines.
• Protect patient confidentiality and data integrity.

Skills

Customer service

Organization

Communication

Attention to detail

Education

High School Diploma/G.E.D.

Tools

EHR system

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service.

Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering.

You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates.

To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

• Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.
• Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
• Collects patient portion from patients prior to or at time of service (following MSE).
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.
• Maintains an accuracy rate within the departmental guidelines.
• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Job Requirements

Required

• High School Diploma/G.E.D.

Preferred

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills.

Where You'll Work

Holy Cross Hospital Mountain Point is a 40-bed full-service hospital serving the residents of northern Utah County. Conveniently located in Lehi, Mountain Point is easily accessible from I-15 and SR-92 just east of Thanksgiving Point. Working in a friendly community-focused hospital environment, our highly skilled medical professionals are committed to delivering exceptional care to the people of Lehi and beyond. We uphold the highest standards of patient care in an environment of respect and we continue to strive toward delivering unparalleled long-term services, equipment and facilities to meet the changing health care needs of our community. We are a leader in advanced surgical technologies and are a Level III trauma center and stroke receiving facility.

Pay Range

$17.24 - $24.35 /hour