Patient Access Representative

Sentara Hospitals; Harrisonburg (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)/403(b) with employer match

Paid Time Off

Job summary

Sentara RMH Medical Center in Harrisonburg, VA is hiring Patient Access Representatives for day, evening and night shifts in the ED and outpatient settings. The role handles patient registration, verifies identity, scans documents, enters demographics, collects co-pays, and coordinates with service areas.

Training provided; strong customer service and data entry skills are required. You will greet patients, enhance patient flow, and support billing and privacy compliance.

Qualifications

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience
• 2 years experience in Customer Service or Data Entry (Required)
• Proficiency in computer keyboarding (Required)
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology (Preferred)
• Strong interpersonal skills and good grammar, spelling and punctuation

Responsibilities

• Register patients by verifying identity and selecting correct records
• Review schedules and physician orders to register for the appropriate service
• Scan insurance cards, IDs, Living Wills, and POAs
• Enter demographic and insurance data into the EHR
• Explain and complete complex regulatory and privacy documents
• Explain and collect co-payments, deposits and balances; perform transactions securely
• Greet patients and families, answer questions, and direct to the right service area
• May perform scheduling, pre-admission and discharge duties; provide updates to families

Skills

Customer service

Data entry

Keyboarding

Medical terminology

Interpersonal skills

Grammar and spelling

Education

High School Diploma or Equivalent

Associate's or Bachelor's degree considered in lieu of two years experience

Tools

ICD-9/CPT coding

Job description

City/State

Harrisonburg, VA

Work Shift

Multiple shifts available

Overview

Sentara Rockingham Memorial Hospital is hiring Patient Access Representatives

Day, Evening & Night shifts available in the ED and Outpatient.

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

High School Diploma or Equivalent (Required)

Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

No specific certification or licensure requirements

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Talroo - Allied Health, admitting, registration, insurance verification

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits.

The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara RMH Medical Center , a Magnet designated hospital located in Harrisonburg VA, serves a seven-county area with a population of 218,000 residents, employing 2600 locals. The 238-bed community hospital has been serving Harrisonburg, Rockingham County and surrounding areas since 1912, then partnered with the Sentara Health System in May of 2011. Sentara RMH features the RMH Hahn Cancer Center, a state-of-the‑art center equipped with the latest cancer fighting technologies available in the nation administrating more than 18,000 cancer treatments. With 1800 delivered babies, 60,000 emergency patients and 21,000 surgical procedures, Sentara has a position for you.

Our Caring Workplace Environment

• A Caring Commitment serving our community for 100+ years
• Free and convenient parking
• Collaboration and shared governance
• CMS 5-Star and Magnet designated hospital
• EAP - 24 x 7

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Tex