Patient Access Representative

CommonSpirit Health; Grand Island (NE); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

CommonSpirit Health is seeking a Patient Access Representative in Grand Island, NE to serve as the first point of contact for patients and manage accurate registration and insurance verification. The role requires strong communication, data entry proficiency, and a solid understanding of payer processes to maintain HIPAA compliance and high-quality patient service.

Responsibilities include scheduling, handling medical records, communicating financial liabilities, and collecting payments while

Formación

• Requires high school diploma or GED.
• At least 1 year of relevant healthcare/patient access experience preferred.
• Solid foundation in computer software including Microsoft Office and data entry.
• Strong understanding of insurance payers and real-time eligibility verification; HIPAA privacy standards.

Responsabilidades

• Register patients and schedule appointments; verify insurance eligibility.
• Communicate financial responsibilities and provide clear estimates of liabilities.
• Collect payments at the time of service and route inquiries as needed.
• Answer inquiries, support front-office operations, and maintain professional environment.
• Participate in team huddles to meet productivity and quality benchmarks.

Conocimientos

Communication

Attention to detail

Customer service

Educación

High School Diploma or GED

Herramientas

Microsoft Word

Microsoft Excel

Data entry

Descripción del empleo

Job Summary and Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

To be successful in this role, you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry, along with a strong understanding of insurance payers and real-time eligibility verification. We are looking for a detail-oriented professional who excels in communication, upholds strict HIPAA privacy standards, and is dedicated to providing high-quality, patient-centered care.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and

Preferred

• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verification

Where You'll Work

CHI Health St. Francis was established in Grand Island, Neb. in 1887. Today, our hospital is a regional referral center, with more than 100 physicians and more than 1,100 team members working together to build a healthier community. Our goal is to provide patients with high-quality medical care close to home, where they can be supported by their family, friends, and community.