Patient Access Representative

Glendive Medical Center, Inc.; Glendive (MT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer-paid life insurance and short

401(k) with company match

PTO, extended illness, and holiday pay

Additional optional benefits

Job summary

Gabert Clinic at Glendive Medical Center in Glendive, MT is seeking a friendly Patient Access Representative to greet patients, verify information, and schedule appointments. This full-time role involves insurance verification and processing payments at the point of service, helping ensure a smooth check-in experience for patients and families.

You will join a team dedicated to compassionate care in a community-focused setting, with opportunities to collaborate across departments and participate

Qualifications

• Knowledge of medical terminology.
• Excellent communication and interpersonal skills.
• Strong customer service skills.
• A patient, compassionate, and helpful approach.
• Ability to multitask while maintaining accuracy and attention to detail.
• Strong administrative and organizational skills.

Responsibilities

• Welcome patients and visitors with warmth, professionalism, and compassion.
• Gather and verify patient information to ensure accurate registration.
• Conduct accurate and thorough patient interviews.
• Answer incoming calls, assist callers, and connect them with the appropriate department or team member.
• Schedule appointments according to provider practices and preferences.
• Contact patients when appointments need to be rescheduled or canceled.
• Verify insurance coverage and collect payments at the point of service.
• Take clear and accurate messages for staff as needed.
• Communicate effectively with clinical staff regarding patient appointments.
• Take initiative to gather additional information and help patients, callers, and visitors get the assistance they need.
• Attend required meetings and in-services.
• Perform other duties as assigned.

Skills

Medical terminology

Communication skills

Customer service

Organizational skills

Multitasking

Education

High school diploma or equivalent

Job description

Patient Access representative – Patient Finance Services (Full-Time)

Gabert Clinic | Glendive, MT | 5 Shifts per Week 8:00AM – 5:00PM | Pay Starting at $18.73 per hour

Help create a positive experience from the moment a patient walks through the door.

Glendive Medical Center is seeking a friendly, organized, and dependable Patient Access Representative (PAR) to join our team at Gabert Clinic. In this role, you'll be one of the first people our patients connect with when seeking care, helping them feel welcomed and supported while making sure registration, scheduling, and insurance information are handled accurately.

If you enjoy working with people, staying organized, and being part of a team that makes a difference in the community, we'd love to hear from you.

What You'll Do

• Welcome patients and visitors with warmth, professionalism, and compassion.
• Gather and verify patient information to ensure accurate registration.
• Conduct accurate and thorough patient interviews.
• Answer incoming calls, assist callers, and connect them with the appropriate department or team member.
• Schedule appointments according to provider practices and preferences.
• Contact patients when appointments need to be rescheduled or canceled.
• Verify insurance coverage and collect payments at the point of service.
• Take clear and accurate messages for staff as needed.
• Communicate effectively with clinical staff regarding patient appointments.
• Take initiative to gather additional information and help patients, callers, and visitors get the assistance they need.
• Attend required meetings and in-services.
• Perform other duties as assigned.

What We're Looking For

• Knowledge of medical terminology.
• Excellent communication and interpersonal skills.
• Strong customer service skills.
• A patient, compassionate, and helpful approach.
• Ability to multitask while maintaining accuracy and attention to detail.
• Strong administrative and organizational skills.

Education & Experience

• High school diploma or equivalent required.
• At least one year of office or clerical experience preferred.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to lift up to 15 pounds occasionally.

Benefits

GMC offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Employer-paid life insurance and disability coverage
• 401(k) with company match
• PTO, extended illness, and holiday pay
• Additional optional benefits

Make a Difference at Gabert Clinic

Gabert Clinic is an important healthcare resource for patients throughout Eastern Montana. As part of Glendive Medical Center, you'll join a team committed to providing compassionate, community-focused care close to home.

At GMC, we value teamwork, respect, compassion, and service to others. As a Patient Access Representative, you'll have the opportunity to build meaningful connections with patients and coworkers while supporting the care of people throughout our community.

Glendive Medical Center (GMC) conforms to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without any regard to race, color, religion, gender, national origin, disability status, protected veteran status, sexual orientation or gender identity, or any other characteristic protected by law.

GMC promotes a drug and alcohol-free workplace. Offers of employment are contingent upon successfully passing pre-employment screenings.