Patient Access Representative

Adventist Health; Glendale (CA); On-site; USD 40,000 - 58,000; Full time

Job summary

Adventist Health is seeking a diligent patient registrar at our California location. You will interview patients to collect account information, verify insurance, and calculate patient liability while ensuring accurate records.

As part of the care team, you will confirm physician orders, attach them to records, and explain policies to patients. This role emphasizes accuracy, compliance with E-Verify, and teamwork in a fast-paced environment.

Qualifications

• High School/GED or equivalent preferred.
• Associate’s/Technical degree or related experience preferred.
• Experience with patient intake and insurance processes is a plus.

Responsibilities

• Verify insurance and collect patient liability amounts.
• Check physician orders and attach them to the patient medical record to ensure correct tests.
• Explain policies clearly and answer patient questions.
• Escort patients to their area or refer patients to an available escort as needed.
• Print and collate paperwork for distribution to units/departments.

Skills

Patient registration

Insurance verification

Medical records handling

Professional communication

Education

High School/GED

Associate’s/Technical Degree

Job description

Overview

Adventist Health corporate headquarters are located in Roseville, California, serving the Sacramento metropolitan area. In 2019, the WELL-certified campus was unveiled to support associates in collaboration, innovation and connection. Adventist Health Roseville and shared service teams have access to a welcoming space designed to promote well-being and inspire your best work.

Responsibilities

• Responsible for timely and accurate patient registration. Interview patients for all pertinent account information.
• Verify all insurance and calculate and collect patient liability amounts.
• Ensure that all necessary signatures are obtained for treatment.
• Explain policies clearly and answer patient questions.
• Check for physician orders and attach them to the appropriate patient record to ensure correct tests are received.
• Print and collate any paperwork needed for each patient for distribution to unit/department.
• Escort patients to their area or refer patients to an available escort as needed.

Qualifications

• Education and Work Experience:
  • High School Education/GED or equivalent: Preferred
  • Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred

Essential Functions

• Check for physician orders and attach them to the patient medical record to ensure that patients are receiving appropriate tests.
• Choose the correct health plan and research to ensure accuracy when verifying insurance. Enter all authorization information accurately as needed.
• Follow guidelines and instructions from senior staff.
• Perform other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.