Patient Access Representative

SSM Health; Fenton (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

SSM Health is seeking a Regular, full-time role in the Internal Medicine - Radiology department in Fenton. The position focuses on scheduling prescribed procedures, collecting demographic and insurance data, and facilitating the patient care journey.

Responsibilities include coordinating schedules, assisting with pre-certification, and providing patient counseling. Minimum education is a high school diploma or 10 years of experience with at least 1 year in a related role.

Qualifications

• High School diploma or equivalent required.
• 1 year of experience preferred.
• Strong communication and data-entry abilities expected.

Responsibilities

• Gathers patient information and enters it into the database.
• Schedules procedures to optimize patient time and resource use.
• Assists with insurance pre-certification/authorization coordination.
• Counsels patients on pre-service requirements and instructions.
• Performs registration-related clerical duties.
• Identifies and participates in process-improvement opportunities.
• Handles special projects as needed.

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling.

MO-SSM Health Medical Group Fenton Smizer

Worker Type

Regular

Job Highlights

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

In this role, you play a pivotal role in guiding patients through the aspects of their healthcare journey, providing compassionate guidance, obtaining insurance and clinical information with confidence and care.

Department: Internal Medicine - Radiology

Schedule: Monday - Friday, 8:00 AM - 4:30 PM

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.
• May review the work of others.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• One year experience

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

7064000125 Smizer Mill IM

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

40

Equal Opportunity Statement

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.