Patient Access Representative

Addison Group; Estes Park (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in healthcare is seeking a Patient Access Representative in Estes Park to support their outpatient services. This role is crucial for managing patient registration, verifying insurance, and facilitating a positive patient experience in a busy healthcare setting. Ideal candidates will have significant customer service experience and a commitment to excellence in patient care.

Benefits

Opportunity to convert to a permanent role with full benefits

401(a) Money Purchase Pension Plan

Optional 457(b) retirement plan

Medical, dental, and vision coverage

Free employer-paid life and AD&D insurance

Voluntary life, short-term and long-term disability options

Paid time off from day one

Medical transport coverage

Critical illness and accident insurance available

Employee Assistance Program

Qualifications

• 12+ years of customer service experience required.
• Experience in healthcare or medical office environment preferred.
• Bilingual in English/Spanish preferred.

Responsibilities

• Serve as the first point of contact for patients arriving for outpatient services.
• Ensure seamless registration process, verify insurance, and collect payments.
• Communicate effectively with clinical and administrative staff.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking ability

Education

High School Diploma or equivalent

Tools

EPIC software

Job description

Job Title: Patient Access Representative – Outpatient

Location: Estes Park, CO ***FULLY ONSITE IN ESTES PARK, CO - DO NOT APPLY IF YOU CANNOT COMMUTE TO ESTES***

Industry: Healthcare – Outpatient Registration

Pay: $16.08 – $21.87 per hour (based on experience; 12+ years of non-restaurant customer service required for top pay rate)

About Our Client:

Addison Group is partnering with a reputable healthcare provider in a scenic mountain community. This full-time, onsite opportunity supports patient access operations in a fast-paced outpatient setting.

Job Description:

The Patient Access Representative serves as the first point of contact for patients arriving for outpatient services. The role is responsible for ensuring a seamless registration process, verifying insurance, collecting payments, and supporting patient satisfaction throughout the visit.

Key Responsibilities:

• Welcome patients and gather complete registration and insurance details
• Enter patient data accurately into the EPIC system
• Collect co-pays and validate insurance eligibility and benefits
• Obtain proper identification and documentation prior to service
• Communicate effectively with clinical and administrative staff
• Maintain compliance with Medicare/Medicaid guidelines and required forms
• Support billing team projects as needed
• Handle incoming calls and follow up on voicemails in a timely manner

Qualifications:

• High School Diploma or equivalent
• 12+ years of customer service experience (restaurant experience excluded)
• Prior experience in a healthcare or medical office environment preferred
• Bilingual in English/Spanish preferred but not required
• Strong interpersonal and communication skills
• Professional, reliable, and detail-oriented with good multitasking ability
• Stable work history (no frequent short-term roles)

Additional Details:

• 100% on-site position in a mountain town environment
• Contract-to-hire: 720-hour assignment with potential for permanent hire
• Business casual or scrubs accepted
• EPIC software training provided
• COVID-19 vaccination required (state mandate)
• Background check, 10-panel drug screening, and immunization verification required

Perks:

• Opportunity to convert to a permanent role with full benefits
• 401(a) Money Purchase Pension Plan (replaces Social Security contributions)
• Optional 457(b) retirement plan
• Medical (HSA/PPO), dental, and vision coverage
• Free employer-paid life and AD&D insurance
• Voluntary life, short-term and long-term disability options
• Paid time off from day one (accrued)
• Medical transport coverage (air and ground, nationwide)
• Critical illness and accident insurance available
• Employee Assistance Program (counseling, legal, financial, wellness resources)

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

IND 004-007