Associate Patient Access Rep- Walgreens/Virtual Care

Community Health Network Inc.; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

Community Health Network recherche un Associate Patient Access Representative pour fournir un excellent service client et gérer l'enregistrement des patients. Dans ce rôle, vous interagirez avec les visiteurs pour assurer une expérience de patient fluide, tout en respectant les lignes directrices administratives. Nous valorisons l'empathie et la collaboration au sein de notre équipe.

Qualifications

• 1 an d'expérience dans un bureau de santé et/ou service à la clientèle.
• Capacité à gérer les mouvements des patients dans l'hôpital.
• Vérifier la nécessité médicale selon les normes CMS.

Responsibilities

• Enregistrement des patients et vérification des informations financières.
• Gestion des admissions, des sorties et des transferts.
• Vérification de l'exhaustivité du dossier médical électronique.

Skills

Service à la clientèle

Précision dans l'enregistrement

Utilisation de logiciels

Education

High School Diploma ou GED

Tools

EPIC

Job description

Castleway Drive
Indianapolis, IN 46250
United States

Shift

Day Job

Hours

Hours vary from 6:45am - 11:00pm, rotating schedule, Sunday - Saturday. Training in office. Work from home, but trainings and meetings are onsite.

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

• High School Diploma or GED (Required)
• 1+ years of experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Proficient in all types of registrations (inpatient, outpatient, emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with CMS standards and communicates coverage and eligibility information to patients
• Accurately enters patient demographics, insurance, and financial information
• Gathers and verifies all appropriate, confidential health and financial information, using various software to ensure payment for services
• Confirms the completeness of the electronic health record (EHR) and updates as necessary

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication, and collaboration. We consider all team members an integral part of the patient experience. We pride ourselves on not just having employees but Caregivers. Join our Community as we make a difference in your community.

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