Patient Access Representative

OrthoNebraska; Elgin (IL); On-site; USD 25,000 - 31,000; Full time

Job summary

FOX VALLEY ORTHOPEDICS in Illinois is seeking a Patient Access Representative to be the first point of contact for patients. You will enter patient information, verify insurance, schedule appointments and collect upfront payments in a fast-paced setting.

Locations include Elgin and Geneva; travel between sites is required. Requirements include a high school diploma and 2+ years in customer service, with healthcare experience preferred.

Qualifications

• High School diploma or equivalent required.
• 2+ years of customer service experience required.
• 2+ years healthcare experience preferred.
• 2+ years in a fast-paced environment preferred.
• Willing to float between Elgin and Geneva locations.

Responsibilities

• Provide exceptional customer service to patients.
• Pre-register patient charts and verify insurance.
• Collect copayments and patient balances professionally.
• Enter patient demographics into the EMR accurately.
• Schedule appointments with patient convenience as a priority.
• Assist patients with wayfinding and paperwork.
• Maintain confidentiality and comply with safety procedures.
• Attend team meetings and support after-hours coverage if needed.

Skills

Customer service

Interpersonal skills

Communication skills

Team player

Critical thinking

Adaptability

EMR software

Billing software

Education

High School diploma

Tools

EMR systems

Billing software

Job description

FOX VALLEY ORTHOPEDICS
Where Innovation Meets Comprehensive, Personalized Care

Our team members are critical to our success and growth and are rewarded for their dedication and hard work.

Position Summary

The Patient Access Representative serves as the patient’s first impression of Fox Valley Orthopedics. We are looking for an individual who can provide top-notch service, in a fast-paced environment and exceed the expectations of our patients. Some primary functions of this role include, but are not limited to, accurate entry of patient information into the chart, insurance verification, scheduling future appointments and the collection of upfront payments.

Locations: Elgin & Geneva, Illinois (must be willing to float between all listed locations)

Status: Full-Time (40 Hours/Week)
Days/Hours: Monday - Friday, with rotating evenings & Saturdays

Pay Rate: $18 - $22.50/Hour (minimum to mid-point, based on experience)

Education: High School diploma or equivalent required.

Experience:2+ years of customer service-related experience, required. 2+ years prior healthcare experience, preferred. 2+ years experience working in a fast-paced environment preferred.

Knowledge/Skills/Abilities

• Understanding the revenue cycle is preferred.
• Proficient with the use of an Electronic Medical Record and/or a background utilizing computer software programs in the workplace.
• Interpersonal skills required for this role include welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility.

Essential Job Functions

• Always provide exceptional customer service by placing the patients’ needs above all else.
• Utilization of multiple computer software programs, simultaneously.
• Preregistration of patient charts, prior to service Insurance verification for eligibility Collect copayments and patient balance payments, in a professional manner.
• Enter patient demographic and insurance information into the Electronical Medical Record efficiently and accurately Check in patient in an efficient, complete, and personalized manner.
• Schedule appointments accurately with patient convenience as a priority.
• Leave a lasting impression that differentiates Fox Valley Orthopedics from other organizations.
• Assist patients with wayfinding within our campus.
• Assist patients with paperwork, when necessary.
• Maintain confidentiality and demonstrate respect for patient rights.
• Regularly attend and actively participate in team meetings, which may be held outside of normal business hours.
• Comply with safety activities, policies and procedures and regulatory requirements.
• Team member is responsible for all other duties as assigned.

Physical requirements

This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiringthe exertion of up to 10 pounds of force occasionally) up to (33% of the time) and/or a negligible amount of forcefrequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body.Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Must be able to pass background check. We also conduct pre-employment TB and drug testing. Any job offer will be contingent upon successful completion of a pre-employment TB and drug screen, background check, and obtaining active licensures per job requirements.