Patient Access Representative

Fox Valley Orthopedics; Elgin (IL); On-site; USD 25,000 - 31,000; Full time

Job summary

Fox Valley Orthopedics in Illinois seeks a Patient Access Representative to be the first impression for patients. You will enter demographics, verify insurance, pre-register charts, schedule appointments, and collect upfront payments in a fast-paced setting.

Located in Elgin and Geneva, this full-time role offers a pay rate of $18 to $22.50 per hour, with evenings and Saturdays on a rotating schedule. Candidates need 2+ years in customer service and healthcare experience preferred.

Qualifications

• 2+ years of customer service experience required.
• 2+ years of healthcare experience preferred.
• Experience in fast-paced environments preferred.
• Proficient with Electronic Medical Records and common office software.

Responsibilities

• Provide exceptional customer service by placing patient needs first.
• Pre-register patient charts and verify insurance eligibility.
• Collect copayments and patient balances professionally.
• Enter patient demographics into the EMR accurately and efficiently.
• Check in patients efficiently with a personalized touch.
• Schedule appointments prioritizing patient convenience.
• Assist with directions around the campus and paperwork when needed.
• Maintain confidentiality and respect patient rights.

Skills

Customer service

Communication skills

Team player

Adaptability

Education

High School diploma or equivalent

Tools

Electronic Medical Record (EMR)

Computer software proficiency

Job description

FOX VALLEY ORTHOPEDICS

Where Innovation Meets Comprehensive, Personalized Care

Our team members are critical to our success and growth and are rewarded for their dedication and hard work. IF this sounds like the type of team and environment you want to be a part of

Position Summary

The Patient Access Representative serves as the patient’s first impression of Fox Valley Orthopedics. We are looking for an individual who can provide top-notch service, in a fast-paced environment and exceed the expectations of our patients. Some primary functions of this role include, but are not limited to, accurate entry of patient information into the chart, insurance verification, scheduling future appointments and the collection of upfront payments.

Locations: Elgin & Geneva, Illinois (must be willing to float between all listed locations). Status: Full-Time (40 Hours/Week). Days/Hours: Monday - Friday, with rotating evenings & Saturdays. Pay Rate: $18 - $22.50/Hour (minimum to mid-point, based on experience). Education: High School diploma or equivalent required. Experience: 2+ years of customer service-related experience, required. 2+ years prior healthcare experience, preferred. 2+ years experience working in a fast-paced environment preferred.

Knowledge/Skills/Abilities

• Understanding the revenue cycle is preferred.
• Proficient with the use of an Electronic Medical Record and/or a background utilizing computer software programs in the workplace.
• Interpersonal skills required for this role include welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility.

Essential Job Functions

• Always provide exceptional customer service by placing the patients’ needs above all else.
• Utilization of multiple computer software programs, simultaneously.
• Preregistration of patient charts, prior to service Insurance verification for eligibility Collect copayments and patient balance payments, in a professional manner.
• Enter patient demographic and insurance information into the Electronical Medical Record efficiently and accurately Check in patient in an efficient, complete, and personalized manner.
• Schedule appointments accurately with patient convenience as a priority.
• Leave a lasting impression that differentiates Fox Valley Orthopedics from other organizations.
• Assist patients with wayfinding within our campus.
• Assist patients with paperwork, when necessary.
• Maintain confidentiality and demonstrate respect for patient rights.
• Regularly attend and actively participate in team meetings, which may be held outside of normal business hours.
• Comply with safety activities, policies and procedures and regulatory requirements.
• Team member is responsible for all other duties as assigned.

Physical requirements

This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally) up to (33% of the time) and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Must be able to pass background check. We also conduct pre-employment TB and drug testing. Any job offer will be contingent upon successful completion of a pre-employment TB and drug screen, background check, and obtaining active licensures per job requirements.