Patient Access Representative

JAG Physical Therapy; East Meadow (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in physical therapy is seeking a Patient Access Representative to enhance patient care and streamline operations. This role is vital in providing exceptional customer service, managing appointments, and supporting administrative tasks. The company prides itself on a supportive work environment that fosters growth and unity among its staff. With opportunities for advancement and comprehensive benefits, this position is perfect for motivated individuals looking to make a difference in healthcare. Join a team recognized for excellence and be part of a culture that values education and personal development.

Benefits

Support for ongoing education and training

Opportunities for advancement

Provided uniforms

HSA options

$10,000 Term Life Insurance

Up to 3 weeks PTO

401(k) with company match

Annual review for growth opportunities

Tuition discounts

Company perks through TicketsAtWork and LifeMart

Qualifications

• Experience as a medical receptionist or administrative assistant in healthcare.
• Strong organizational and time management skills.

Responsibilities

• Greet patients and assist with appointments.
• Manage insurance verifications and authorizations.
• Maintain confidentiality of patient records.

Skills

Organizational Skills

Interpersonal Communication

Time Management

Education

High School Diploma

Medical Assistant Certificate

Tools

Medical Office Software

Job description

East Meadow - Merrick Ave
325 Merrick Ave
East Meadow, NY 11554, USA

As a Patient Access Representative, you play a critical role in ensuring the seamless operation of the healthcare environment, the delivery of quality patient care, and world-class customer service. Your responsibilities include greeting and assisting patients, managing appointments, maintaining accurate records, and providing essential administrative support. Additionally, you are responsible for obtaining authorizations and facilitating insurance-related processes to support healthcare service delivery.

Who We Are:

JAG Physical Therapy’s care-first model of rehabilitation may be the change you are looking for! JAG Physical Therapy, a comprehensive outpatient, orthopedic physical therapy company with 100 facilities across Pennsylvania, New Jersey, and New York, is seeking compassionate and motivated individuals to join our team. We have been recognized as the best in the area based on growth and outcomes and are considered the Gold Standard for physical therapy care by major healthcare systems and insurance providers in the metro area.

What You’ll Love About Us:

• Support for ongoing education and training
• Opportunities for advancement, including team leader, regional manager, and director roles
• Provided uniforms
• HSA options including dependent care, medical, and commuter benefits
• $10,000 Term Life Insurance benefit at no cost to employees
• Up to 3 weeks PTO
• 401(k) with company match
• Annual review for growth opportunities
• Tuition discounts for employees and their families
• TicketsAtWork and LifeMart company perks
• A supportive, close-knit workplace environment fostering unity and camaraderie

What You’ll Need:

• High school diploma or equivalent
• Completion of a medical assistant certificate program preferred
• At least 1 year of experience as a medical receptionist/administrative assistant in healthcare
• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Ability to work independently and as part of a team
• Availability to travel across JAG locations per company policy

What You’ll Do:

• Greet patients and visitors
• Answer questions and provide directions
• Handle phone calls via the general office number
• Use medical office software to schedule appointments
• Register new patients and update records
• Distribute and collect forms and paperwork
• Collect patient financial responsibilities daily
• Maintain confidentiality of patient records
• Manage insurance verifications, authorizations, and referrals
• Handle Workers’ Compensation and Auto claim submissions
• Perform other duties as required

Note: This description outlines essential functions but is not exhaustive. The employer may revise duties as needed. Employment is not guaranteed, and the "What You’ll Love About Us" section applies to full-time employment only.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer. All applicants will be notified of their rights under federal employment laws. For more information, review the "Know Your Rights" notice from the Department of Labor.