Patient Access Representative

Vail Health; Dillon (CO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Parental leave

Housing programs

Childcare reimbursement

Medical benefits

Dental benefits

Vision benefits

Tuition Assistance

Student loan repayment

Wellbeing reimbursement

Pet insurance

Job summary

Vail Health in Colorado is seeking a patient registration specialist to handle patient intake, insurance verification, and related administrative tasks at the front desk. You will collect and review financial paperwork, assist patients with access to care, and ensure accurate documentation in the EMR.

The role requires strong customer service and clerical experience, with attention to accuracy and HIPAA compliance.

Qualifications

• Customer service and clerical experience required.

Responsibilities

• Registers patients and completes all registration-related tasks with required consents and financial paperwork.
• Answers phones and assists patients to access care in a timely, courteous manner.
• Resolves non-clinical questions while delivering excellent customer service in person or by phone.
• Performs documentation audits for medical necessity and payor requirements using EMR and other systems.
• Schedules procedures and educates patients on pre/post-exam instructions when applicable.
• Organizes and scans medical records; manages correspondence and inquiries.
• Manages supply inventory and participates in staff meetings.
• Complies with CMS/Medicare requirements and HIPAA while handling authorizations.

Skills

Customer service

Clerical work

Job description

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About The Opportunity

Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.

What You Will Do

• Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
• Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
• Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
• Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
• If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
• Establishes files, maintains information, and scans medical records in a timely and organized manner.
• Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
• Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
• Attends and provides feedback for departmental staff meetings.
• Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
• Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
• Role Models the Principals of a Just Culture and Organizational Values.
• Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
• Performs other duties as assigned on department and organizational-level.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Experience

What you will need:

• Customer service and clerical experience

License(s)

• N/A

Certification(s)

• N/A

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education

• N/A

Benefits At Vail Health Include

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement
• Comprehensive Health Benefits:
  • Medical
  • Dental
  • Vision
• Educational Programs:
  • Tuition Assistance
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

Pay is based upon relevant education and experience per hour.
Hourly Pay:: $20.67 USD - $24.37 USD