Patient Access Representative

National Jewish Health; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a reputable and well-known healthcare institution as a Patient Access Representative, where you will be the first point of contact for patients. This role emphasizes exceptional customer service and requires a keen attention to detail while managing patient registrations and ensuring compliance with regulations. You will play a vital role in enhancing patient experiences and facilitating their journey towards better health. With comprehensive benefits and a supportive work environment, this opportunity offers a chance to make a meaningful impact in the lives of patients and their families.

Benefits

Comprehensive Medical Coverage

Paid Time Off

Dental & Vision Plans

Retirement Savings

Wellness Incentives

Tuition Reimbursement

Child Care Assistance

Loan Forgiveness

Disability & Life Insurance

Exclusive Discounts

Qualifications

• 1 year of customer service experience required.
• Experience in medical front office preferred.

Responsibilities

• Register patients and provide outstanding customer service.
• Verify insurance coverage and collect payments.

Skills

Customer Service

Empathy

Attention to Detail

Decision Making

Education

High School Diploma or equivalent

Tools

PatientTrak

EMR

Affinity Registration

Job description

• Facility *National Jewish Health - Main Campus
• Department Patient Admission Call Center
• Schedule - Shift - Hours Full Time - Variable Shift

National Jewish Health is seeking an Patient Access Representative to join our reputable and well-known team. This position is patient-focused and provides excellent customer service to ensure a flawless patient visit. This position is required to work in-person on our main campus, located at Colorado Blvd and Colfax Ave.

Admission Services Representatives at National Jewish Health are primarily responsible for:

• Registration, and clerical duties associated with registering patients for doctor's visits.
• Meeting with patients and/or the patient’s caregiver as they are coming to their appointment, and obtain the necessary demographic information and insurance documentation for their appointment.

Successful candidates in this position are motivated to help our patients make their journey to better health positively, possess empathy, and an understanding of our patient’s needs. Our team consistently does the right thing in every interaction, ensuring a flawless patient visit.

The Patient Access Representative is dedicated to exceptional customer service and displays working knowledge of computer systems.

As the leading respiratory hospital in the nation, National Jewish Health is pioneering a new era of preventive and personalized medicine. By combining our efforts in comprehensive care, academic education and ground-breaking research, we're able to develop treatments that help our patients live more productive lives. We breathe science so our patients can breathe life.

Position Summary
The Admission Services Representative is the first on-site point of contact for patients at National Jewish Health. This position is responsible for registering patients, providing outstanding customer service, updating PatientTrak and maintaining regulatory compliance.

• Provides excellent customer service to patients, physicians, co-workers and clinical staff including: greeting patients, answering questions, and providing direction and instructions as necessary.
• Completes the patient registration process by ensuring accounts open and appointments occur on the correct account. Verifies insurance coverage is current, authorizations and referrals are in place accurately and timely. Print Facesheet, labels and patient schedules as needed.
• Collect payments from patients and accurately reconciles cash.
• Scans documentation, insurance cards and photo IDs. Accurately transfers information to appropriate systems.
• Maintains knowledge of NJH clinical operations, opening/closing procedures and expertise of the following systems: Affinity Registration, EMR, Passport, Tempus, Touchscan, Virtual merchant, PatientTrak, and iPad systems.
• Keeps up to date and actively educated about new insurance updates and policies.
• Confirms patient appointments and follows late patient procedures.
• Assures that workflow processes are followed according to policy and Joint Commission requirements.
• Assist with various reports and tasks.

Other Duties

• None
• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Attention to detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Peer Relations: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.

Supervisory or Managerial Responsibility
None

Travel
None

Core Values

• Be available to work as scheduled and report to work on time.
• Be willing to accept supervision and work well with others.
• Be well groomed, appropriately for your role and wear ID Badge visibly.
• Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
• Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
• Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
• Wears appropriate PPE as outlined by the infection control policies and procedures.
• Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

• Education: High School Diploma or equivalent required
• Work Experience: 1 year of customer service experience required. 1 year of medical front office experience, admissions and/or patient registration preferred.
• Special Training, Certification or Licensure: None

Salary Range: $20.69 - $27.36.Candidates who are bilingual speaking Spanish will receive an additional $1.00/hour language differential.

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Comprehensive Medical Coverage:Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off:Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans:Coverage effective the first of the month after hire.
• Retirement Savings:403(b) plan with employer contributions after two years.
• Wellness Incentives:Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement:Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance:Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness:Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance:Employer-paid plans and optional buy-up choices.
• Voluntary Benefits:Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
• Exclusive Discounts:Savings on local services, insurance, and RTD bus passes.

Application Deadline:This position will be open for a minimum of three days and until a top applicant is identified.

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National Jewish Health
Human Resources
1400 Jackson St
Denver, CO 80206
303.398.1035
[e-mail]

National Jewish Health is a non-profit, non-sectarian institution and is a longstanding cornerstone in the Denver healthcare community. National Jewish Health seeks to attract the best-qualified candidates who support the mission, vision and values of the Institution. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. We are a tobacco and fragrance-free environment.