Patient Access Representative

Shriners Children's; Dayton (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Shriners Children's Ohio is seeking a compassionate Patient Access Representative to enhance the lives of children through effective patient scheduling and support. This role involves coordinating patient care, managing intake processes, and ensuring a seamless experience for families. Join a dedicated team focused on pediatric care in a supportive environment.

Benefits

Medical coverage from the first day

403(b) Retirement Saving Plan with matching

Paid time off

Tuition reimbursement

Qualifications

• High School diploma or GED required.
• 1 year experience in patient scheduling and registration.
• Intermediate skills in Microsoft Office (Excel, Word).

Responsibilities

• Perform check-in and check-out duties, and schedule appointments.
• Coordinate new patient intake and referrals.
• Verify insurance eligibility and coordination.

Skills

Customer Service

Scheduling

Data Entry

Communication

Microsoft Excel

Microsoft Word

Education

High School diploma or GED

Tools

EPIC

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Shriners Children's Ohio is dedicated to the treatment of pediatric burns and specializing in plastic and reconstructive surgery. Our team's experience and expertise in burn treatment, cleft lip and palate, complex wound and skin conditions, and plastic and reconstructive surgery makes Shriners Children's Ohio a first choice of care.

Job Overview

Shriners Children's Ohio has an opportunity for a Patient Access Representative. Join a team of professionals committed to improving children's lives. Our top healthcare professionals excel in their practices and provide compassionate, family-centered care to children who need it most.

Responsibilities

• The Patient Access Representative is responsible for check-in and check-out duties, scheduling and rescheduling appointments, coordinating schedules with the clinic and physicians, as well as faxing, making copies, filing and reviewing and responding to department emails.
• Additional responsibilities include conducting new patient intake process (diagnostic review, data collection and entry, appointment coordination, and follow-up).
• Also involved with coordination of new patient referrals, collection of legal documentation necessary to initiate treatment, coordinating the eligibility and availability of patient’s insurance status with insurance provider in order to ensure applicable coverage.

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

Required:

• High School diploma or GED
• 1 year experience in patient scheduling, registration and intake (referrals)
• Intermediate-level skills in Microsoft Office Excel and Word
• Excellent customer service and phone skills

Preferred:

• Knowledge of EPIC