Patient Access Representative

Medical Clinic of Houston, LLP; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare facility in Houston is seeking a Patient Access Representative to handle patient check-ins and check-outs, insurance verifications, and payment collections. The role requires strong customer service skills and efficient cash handling. Candidates should possess a High School diploma with at least one year of medical office experience. This full-time position offers an entry-level opportunity within a supportive environment for those wishing to grow in the healthcare field.

Qualifications

• One year of experience in medical office, registration or collections.
• Ability to read and comprehend instructions.
• Ability to calculate patient payments based on benefits.

Responsibilities

• Greet patients in a friendly and professional manner.
• Perform insurance verification and collect payments.
• Post payments to patient accounts accurately.

Skills

Customer Service

Insurance Verification

Cash Handling

Education

High School diploma or equivalent

Tools

Computer skills

Job description

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Job Summary

The Patient Access Representative will be responsible for performing all functions necessary to accomplish the checking in/checking out of patients including insurance verification, entering demographics correctly and collecting at time of service.

• Greet all patients as they arrive in a friendly, courteous, and professional manner.
• Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.
• Check for previous balances/payment history, collect co-payments, deductibles, or co-insurance.
• Work with Business Office collectors to assist with collecting old balances and work with physician office staff when patient benefits are not accepted at out facility.
• Perform insurance verification
• Calculate patient payments according to benefits.
• Perform other duties as assigned.
• Post payments to patient accounts accurately and in a timely manner.
• Balance out cash draw daily.
  
  

Monday - Friday, Day Shift

Job Summary

The Patient Access Representative will be responsible for performing all functions necessary to accomplish the checking in/checking out of patients including insurance verification, entering demographics correctly and collecting at time of service.

Essential Responsibilities

• Greet all patients as they arrive in a friendly, courteous, and professional manner.
• Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.
• Check for previous balances/payment history, collect co-payments, deductibles, or co-insurance.
• Work with Business Office collectors to assist with collecting old balances and work with physician office staff when patient benefits are not accepted at out facility.
• Perform insurance verification
• Calculate patient payments according to benefits.
• Perform other duties as assigned.
• Post payments to patient accounts accurately and in a timely manner.
• Balance out cash draw daily.
  
  

Education and Experience

• High School diploma or equivalent.
• One year of experience in medical office, registration or collections.
• Ability to read and comprehend instructions.
• Ability to add, subtract, multiply, and divide.
• Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
• Ability to deal with problems involving several variables in standardized situations.
• Professional Maturity, Responsible, Dependable, Flexibility, Intelligence, Energetic and Organized.
  
  

Computer Skills

• Intermediate computer skills
  
  

Physical Requirements

• Continuous sitting.
• Frequent use of computer (repetitive fine hand manipulation).
• Occasional bending and twisting of neck and back, standing and/or walking, lifting/carrying of items up to 25 lbs.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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