Patient Access Representative

Med-Metrix; Arlington (VA); On-site; USD 34,000 - 56,000; Full time

Job summary

A leading healthcare provider in Arlington is seeking a Patient Access Representative. The role involves assisting patients by managing registrations and answering inquiries. An ideal candidate is someone with a minimum of a high school diploma and prior experience in a healthcare setting, possessing exceptional communication skills and a customer-centric approach.

Qualifications

• Min 1 year experience in Healthcare environment preferred.
• Ability to provide excellent customer service support.

Responsibilities

• Responsible for addressing public needs and managing resources.
• Handles patient registration and medical records.
• Monitors waiting areas and resolves complaints.

Skills

Excellent verbal skills

Excellent written skills

Interpersonal skills

Organizational skills

Customer service support

Education

High School Diploma or Equivalent

Job description

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Job Purpose

The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. He/She is also responsible for registration of patients who need medical attention. Maintaining medical records, receiving incoming calls and processing of paperwork.

Job Purpose

The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. He/She is also responsible for registration of patients who need medical attention. Maintaining medical records, receiving incoming calls and processing of paperwork.

Duties And Responsibilities

• Monitors the waiting area and addresses any complaints/concerns expressed by patients, family members or visitors
• Notifies appropriate personnel of complaints/concerns that require their attention
• Provides interim solution for all complaints/concerns
• Obtains accurate information from patients for registration, which includes correct name and address, phone number, insurance information, employment and signatures needed for processing
• All essential information will be entered into the computer
• Identification and insurance cards are photocopied and attached to the chart
• All charts are signed for consent and initialed for correct address
• Assists the Doctors and nurses in finding information as needed
• Assists patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid
• Provides assistance as needed to Physicians, Department Managers, and clinical staff as needed
• Effective communication skills; clear written and oral techniques
• Performs other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Shifts available: 11pm-7:30am and 3pm-11:30pm
  
  

Qualifications

• High School Diploma or Equivalent preferred
• Min 1 year experience in Healthcare environment preferred
• Excellent verbal, written and interpersonal skills
• Ability to provide excellent customer service support and the ability to successfully manage difficult situations/patients
• Organizational skills
  
  

Working Conditions

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.
  
  

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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