Patient Access Representative

CINCINNATI CHILDREN'S HOSPITAL MEDICAL CENTER; Crestview Hills (KY); On-site; Full time

Job summary

Cincinnati Children’s Hospital seeks a dedicated individual for a patient care role focused on safety and customer service. Offering market-leading benefits, this full-time position in Crestview Hills is ideal for candidates seeking to join a respected healthcare provider. Responsibilities include ensuring patient safety and compliance, as well as assisting families in various administrative tasks.

Benefits

Medical coverage starting day 1 of employment

Competitive retirement plans

Tuition reimbursement for continuing education

Shift Differential and Weekend Differential pay programs

Referral bonus program

Support through Employee Resource Groups

Physical and mental health wellness programs

Relocation assistance available for qualified positions

Responsibilities

• Ensures patient safety by identifying correct patient needs.
• Provides assistance and services to patients and families.
• Maintains patient confidentiality and compliance with HIPAA.
• Completes compliance documents for regulatory agencies.
• Supports Revenue Cycle and Health Information Management.

Education

High school diploma or equivalent

Job description

Job Description

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as atop 10best children's hospitals in the nation for more than 15 years
• Second Among All Children's Hospitals for National Institutes of Health (NIH)Funding
• Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2024)
• One of the nation'sAmerica’s Most Innovative Companiesas noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employeras noted by theNational Organization on Disability
• Magnet designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

Hours: This is a float position for the Crestview Hills location. The hours will range Monday- Friday from 7:30 am-6:30 pm with an occasional Saturday shift. Shifts will be assigned by the supervisor based on business needs at least two weeks in advance.

May require long periods of standing.

JOB RESPONSIBILITIES

• Safety -Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.

• Customer Service -Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.

• HIPAA/Confidentiality -Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.

• Compliance -Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)

• Revenue Cycle Support -Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

JOB QUALIFICATIONS

• High school diploma or equivalent

• No directly related experience

Market Leading Benefits Including*:

• Medical coverage starting day 1 of employment. View employee benefits here.

• Competitive retirement plans

• Tuition reimbursement for continuing education

• Expansive employee discount programs through our many community partners

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs

• Referral bonus program for current staff!

• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group

• Physical and mental health wellness programs

• Relocation assistance available for qualified positions

*Benefits may vary based on FTE Status and Position Type

Primary Location

Crestview Hills

Schedule

Full time

Shift

Day (United States of America)

Department

Crestview Access Services

Employee Status

Regular

FTE

1

Weekly Hours

40

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

$17.14 - $20.36

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability