Patient Access Representative

Cincinnati Children's; Cincinnati (OH); On-site; Full time

Job summary

An established industry player in children's healthcare is seeking a dedicated Patient Access Representative to join their team. This role is vital in ensuring patient safety, providing exceptional customer service, and maintaining confidentiality. The ideal candidate will assist patients and families with registration and scheduling while supporting the revenue cycle operations. With a commitment to diversity, equity, and inclusion, this organization offers a collaborative environment where your contributions will make a meaningful impact on children's health. If you are passionate about making a difference and want to be part of a top-ranked children's hospital, this opportunity is perfect for you.

Benefits

Medical coverage starting day 1

Competitive retirement plans

Tuition reimbursement

Employee discount programs

Shift Differential Pay

Referral bonus program

Physical and mental health wellness programs

Relocation assistance available

Qualifications

• High school diploma required; no directly related experience needed.
• Strong customer service and problem-solving skills are essential.

Responsibilities

• Ensure patient safety and confidentiality during registration.
• Provide excellent customer service to patients and families.
• Support revenue cycle by accurately entering necessary data.

Skills

Customer Service

HIPAA Compliance

Patient Safety

Problem Solving

Education

High School Diploma or Equivalent

Job description

Patient Access Representative page is loaded

Patient Access Representative

Apply locations Burnet Campus time type Full time posted on Posted 3 Days Ago job requisition id JR205832

Job Description

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's Hospital Has Been Named:

• Consistently recognized by U.S. News & World Report as a top 10 children's hospital in the nation
• One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work
• A Top Hospital and Health System for Diversity recognized by DiversityInc
• One of the nation's most innovative companies by Fortune in March 2023
• An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

Location: Burnet Campus, Registration Location C

Monday 8:30am-5pm; and Tues, Wed, Thurs and Fri 8:30am-4pm with rotating Saturdays and rotating backup for Saturdays.

JOB RESPONSIBILITIES

• Safety - Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.

• Customer Service - Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling. Investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.

• HIPAA/Confidentiality - Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage. Access only information and records necessary to perform the responsibilities of the position.

• Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).

• Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

JOB QUALIFICATIONS

• High school diploma or equivalent

• No directly related experience

Market Leading Benefits Including:

• Medical coverage starting day 1 of employment. View employee benefits here.

• Competitive retirement plans

• Tuition reimbursement for continuing education

• Expansive employee discount programs through our many community partners

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs

• Referral bonus program for current staff!

• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group

• Physical and mental health wellness programs

• Relocation assistance available for qualified positions

Benefits may vary based on FTE Status and Position Type

Primary Location: Burnet Campus

Schedule: Full time

Shift: Day (United States of America)

Department: Registration Srvc Loc C

Employee Status: Regular

FTE: 0.9

Weekly Hours: 36

Expected Starting Salary Range: $17.14 - $20.36

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability.