Patient Access Representative

Cleveland Clinic; Cleveland (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Hillcrest Hospital in Cleveland is seeking a Patient Access Representative for the Emergency Department to ensure an exceptional experience for patients, families and visitors from entry to discharge.

You will assist with registration, insurance eligibility and co-pay collection, and you may float to Mentor Hospital as staffing needs arise. Two weeks of EPIC training on-site are required on day one.

Qualifications

• High school diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Ability to work confidently and efficiently in an emergency department setting

Responsibilities

• Perform registration and obtain information about demographics, insurance, medical and financial
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
• Function as a Super User and act as a resource for training of new caregivers
• Provide registration and cash collection access in Epic

Skills

Customer service

Communication

Data entry

Multitasking

Education

High school diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic

Job description

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments, to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

Please note that caregivers hired to work as a Patient Access Representative at Hillcrest are expected to float to Mentor Hospital as staffing needs arise.

The team at Hillcrest has multiple openings/hours. Please note that if you are selected, you will need to attend a 2 week EPIC training starting on your first day. The training is Monday-Friday 8:00 am-4:30 pm on-site at Hillcrest Hospital. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. In order to be considered, you will need to acknowledge that you are able to attend the full duration of the training.

Current openings:

• Part time days 9:00 am-3:30 pm
• Part time evenings 3:00 pm-9:30 pm
• Part time evenings. 3:30 pm-10:00 pm
• Part time nights. 10:00 pm-6:30 am.
• Full time days 11:00 am-7:30 pm

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Ability to work confidently and efficiently in an emergency department setting

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).