Patient Access Representative

CVLhealth; Baton Rouge, Northern (LA, KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match and profit-sharing

Company-paid disability insurance

Company-paid life insurance

Training resources

Merit-based pay increases

Company events

Employee Assistance Program (EAP)

Job summary

Cardiovascular Institute of the South is seeking a patient-focused call center specialist in Baton Rouge to manage a multi-line switchboard, schedule appointments, and support efficient patient communications.

You will handle 100–150 calls daily, document interactions in the EMR, and route messages to the appropriate clinical teams, contributing to high service levels and patient satisfaction.

Qualifications

• High school diploma preferred with experience using a multi-line phone system.
• Strong verbal communication skills and ability to multitask in a fast-paced environment.
• Detail-oriented with the ability to document and route messages accurately in the EMR.

Responsibilities

• Operate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately.
• Schedule patient appointments, diagnostics, and lab visits using clinic templates in the practice management system.
• Support patient care and communication flow through efficient call handling and accurate documentation.

Skills

Verbal communication

Multitasking

EMR documentation

Education

High School diploma

Tools

EMR system

Multi-line phone system

Job description

Description

Who We Are:

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role

• Operate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately.
• Schedule patient appointments, diagnostics, and lab visits using clinic templates in the practice management system.
• Support patient care and communication flow through efficient call handling and accurate documentation.

How You'll Drive Our Mission Forward

• Answer 100-150 calls daily, routing them correctly and ensuring patients receive timely service.
• Schedule appointments according to clinic protocols, maintaining precision in the electronic medical record (EMR).
• Document all communication appropriately and ensure accurate message routing to the correct clinical teams.
• Achieve high-performance metrics (e.g., 85% of calls answered within 30 seconds; <10% abandonment rate).
• Contribute to a seamless patient experience by ensuring efficient phone operations and communication standards.

What Makes You a Great Match

• High school diploma preferred with experience using a multi-line phone system.
• Strong verbal communication skills and ability to multitask in a fast-paced environment.
• Detail-oriented with the ability to document and route messages accurately in the EMR.
• Dependable and adaptable with a commitment to supporting CIS's mission and patient-focused care philosophy.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
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