Patient Access Representative

Grady Health System; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative to enhance patient intake and registration processes. This role is pivotal in ensuring accurate patient interviews, scheduling, and managing collections, all while adhering to regulatory guidelines. The ideal candidate will possess strong customer service skills, be proficient in basic computer software, and have a keen eye for detail. Join a forward-thinking organization committed to excellence in patient care and service, where your contributions will significantly impact the efficiency of daily operations and hospital revenue optimization.

Qualifications

• High School Diploma/GED required, with customer service experience.
• Bilingual in English and Spanish preferred, along with knowledge of basic computer software.

Responsibilities

• Responsible for patient intake and registration process.
• Conducts patient interviews and schedules appointments accurately.

Skills

Customer Service Experience

Bilingual (English and Spanish)

Typing Speed (30-35 WPM)

Education

High School Diploma/GED

2 Years of College (Preferred)

Tools

Siemens INVISION/OAS Gold

EPIC System

Microsoft Word

Microsoft Excel

Job description

Grady Health System Career Opportunities

Grady Health System offers many career paths for your professional growth. Whether you have many years of experience or are in the early stages of your career, you can find a rewarding position at Grady!

Job Summary:

Patient Access Representative is responsible for the intake and patient registration process. Conducts accurate patient interviews, schedules appointments, enters correct patient demographics, verifies third-party payers' information, accurately posts charges when applicable, calculates the amounts due from the patient based on FPL at POS, and balances and deposits daily collections. Performing these duties accurately and efficiently is critical to optimizing hospital revenue. Performs multi-task clinic duties to ensure efficiency in daily operations. All duties are performed in accordance with regulatory guidelines and Grady Health System's vision, mission, philosophy, policies, and procedures, with a focus on excellence in customer service.

Job Qualifications:

• High School Diploma/GED required
• Preferred: A minimum of two (2) years of college
• One (1) or more years of customer service experience required
• Experience in patient access, billing, cash collections, insurance, appointment scheduling, or related experience preferred
• Ability to accurately type 30-35 WPM and knowledge of basic computer software (e.g., Word and Excel) required
• CPAR Certification preferred
• Bilingual in English and Spanish preferred
• Knowledge of Siemens INVISION/OAS Gold system or EPIC system preferred

Equal Opportunity Employer - Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.