Patient Access Representative

Park Nicollet Health Services; Saint Louis Park (MN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Time away from work

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

HealthPartners is seeking a Patient Access Representative to warmly welcome patients and gather accurate information for outpatient and emergency visits. You will verify insurance, input data in registration software, and ensure compliant billing by using payer eligibility tools.

The role requires high accuracy, strong customer service, and the ability to multitask in a fast-paced hospital environment. Training covers EMTALA, insurance processes, and cross-department support.

Qualifications

• Demonstrated customer service skills and communication abilities.
• Proficiency with PC/keyboard and Microsoft Office.
• Ability to work cohesively with a diverse patient population.
• Familiarity with insurance selection and payer eligibility checks.
• Experience with hospital registration workflows is a plus.

Responsibilities

• Greet patients and register for services, ensuring accuracy.
• Verify insurance information and collect payments per policy.
• Utilize registration software and payer resources to submit claims correctly.
• Maintain EMTALA compliance during the registration process.
• Cross-train to support Emergency Center and Admitting departments.

Skills

Customer service

Written/verbal communication

PC and keyboard proficiency

Microsoft Office

Critical thinking

Multitasking

Independent work

Insurance selection process

Team collaboration

Registration processes

Education

Post high school degree or certification

Healthcare registration experience

Healthcare revenue cycle experience

Tools

Registration software

Payer eligibility resources

Job description

Job Description

Methodist Hospital is looking to hire a Patient Access Representative to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Methodist Hospital is looking to hire a Patient Access Representative to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

This position is responsible for creating a first impression of Methodist Hospital to our patients, visitors and customers by providing a warm welcome and ensuring interactions are professional and courteous. This position must utilize effective interpersonal skills when gathering demographic information for complete and accurate registration including insurance verifications for outpatient services, emergency center arrivals and admissions. This position must use expertise in insurance selection to accurately input the information provided by the patient/guarantor and validate by using payer eligibility resources to ensure the accuracy of claim submission. This position must be cross trained to support the overall registration process in the Emergency Center, General Admitting and Surgery Admitting. This position must adhere to the EMTALA policy during the registration process when gathering insurance information and collecting payments in the Emergency Center. This position must maintain compliance with Joint Commission and all other hospital and government regulations applicable within the admission setting. This position must attend continuing education classes and complete mandatory training in order to maintain department specific requirements and professional growth. Effective performance of these functions helps the organization achieve strong cash flow and maximize patient’s satisfaction.

Required Qualifications

Knowledge, Skills, and Abilities:

• Demonstrated P/C and keyboard experience.
• Demonstrated customer service skills.
• Demonstrated written/verbal communication skills.
• Proficient in Microsoft Office.
• Ability to work cohesively and respectfully with a diverse work force and patient population.
• Ability to utilize critical thinking skills while working through complex situations.
• Ability to meet quality and productivity standards, including accuracy in patient registrations and customer satisfaction.
• Ability to multi-task in a fast-paced environment.
• Ability to work independently with little supervision.
• Ability and expectation to successfully complete a competency examination on insurance selection/process upon completion of training and annually thereafter.
• Ability and expectation to demonstrate competency on insurance selection/process on a monthly basis.
• Extensive use of Registration software required.

Preferred Qualifications

Education, Experience or Equivalent Combination:

• Post high school degree or certification.
• Healthcare registration experience.
• Healthcare revenue cycle experience.

Knowledge, Skills, And Abilities

• Personal computers, copiers, fax machines, telephones, credit card machines and scanners are equipment likely to be used.

Benefits

• Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.