Patient Access Rep - Rotating shifts, Relief

Trinity Health Mid-Atlantic; Muskegon (MI); On-site; USD 21,000 - 32,000; Part time

Benefits offered by this job

Competitive salary

Colleague Referral Program

Unlimited career growth opportunities

Job summary

Trinity Health is seeking a Part-time Patient Access Representative to greet patients, collect and verify demographics, insurance information and sign documents in outpatient settings. You will navigate electronic systems, authenticate identity, and prepare patient records to support timely billing and care.

The role emphasizes HIPAA compliance, data accuracy and customer-friendly interactions, with opportunities for growth within one of the nation’s largest Catholic health systems.

Qualifications

• High school diploma required.
• Associate's Degree preferred or equivalent experience.
• Data entry 50-60 keystrokes per minute.
• Preferred: 1 year healthcare experience.
• Must be fluent with various software and multi-system use during the interview.
• Basic computer skills required.
• Preferred: knowledge of medical terminology.

Responsibilities

• Authenticate patient identity and ensure safety during registration.
• Interview patients to collect data and create Electronic Medical Records.
• Validate and enter data for procedures, tests and diagnoses.
• Determine payor or guarantor for billing and HIPAA compliance.
• Obtain required documents and signatures; scan as needed.

Skills

Data entry

Education

High school diploma

Associate's Degree (preferred)

Tools

EMR systems

Job description

Employment Type: Part time Shift: Rotating Shift Description: Great opportunity for a Patient Access Representative professional to work in an organization that focuses on treating the whole person, physically, emotionally and spiritually. Be Remarkable! Position Summary In an outpatient or urgent care setting, greets patients and family members and obtains and verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery. Enters patient/guarantor data in patient accounting system; collects patient signatures on forms; and scans registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Enhances the patient experience throughout all patient interactions, the majority of which are face-to-face.

What the Patient Access Representative Will Need

• Required: High school diploma.
• Preferred: Associate's Degree, or an equivalent combination of education and experience.
• Data entry skills (50-60 keystrokes per minutes).
• Prefer one year of applicable experience in a healthcare provider or payer environment.
• Must have fluid experience with various software programs and ability use multiple systems to obtain or validate information during the interview process.
• Required: Basic computer skills.
• Preferred: Working knowledge of medical terminology.

What the Patient Access Representative Will Do

Ensures patient safety by authenticating patient identity throughout all essential functions. Performs patient registration tasks including interviewing patient to collect data; creating Electronic Medical Records; validating and entering data related to procedures, tests and diagnoses; confirming patient identity; and preparing patient identification forms. Assigns appropriate payor or guarantor based on visit/encounter to comply with HIPAA compliance to ensure prompt billing cycle. Acquires necessary documents including patient identification, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, ABNs, advance directives, etc. Identifies need for patient/guarantor signature based on patient encounter/visit. Obtains or scans documents as needed.

In return for your talents, we offer:

• Competitive salary
• Colleague Referral Program to earn cash and prizes
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Note: Bargaining unit employees are governed by the terms and conditions of their respective collective bargaining agreements, which supersede the Employment-At-Will Statement.

Our Commitment Rooted in our Mission and Core Values

We honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we're 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.