Patient Access rep Lead

340B Health; Missouri; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Access Rep Lead to enhance service delivery and operational efficiency. This role involves managing Point of Service Collections, mentoring staff, and ensuring compliance with healthcare regulations. The ideal candidate will exhibit exceptional attention to detail and critical thinking skills while providing top-notch customer service. Join a team that values compassion and excellence in patient care, and enjoy a comprehensive benefits package that supports your well-being and professional growth. This is a fantastic opportunity to make a meaningful impact in the healthcare sector.

Benefits

Comprehensive medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Pension Plan

401(k) plan with match

Tuition Assistance

Paid Time Off

Adoption assistance

Qualifications

• 2-5 years of experience in patient access or a related field.
• Must have strong customer service and communication skills.

Responsibilities

• Support Point of Service Collections process for BJC hospitals.
• Mentor Patient Access Representatives and manage staffing.

Skills

Customer Service

Attention to Detail

Critical Thinking

Communication Skills

HIPAA Compliance

Education

High School Diploma or GED

Associate's Degree

Tools

Multiple Computer Systems

Job description

Additional Information About the Role

Barnes Jewish Hospital is looking to hire a Patient Access Rep Lead!

Additional Preferred Requirements

• Full Time 8:30-5 Pm
• No Holidays but there are Rotating weekends
• $750 sign on Bonus for externals
• Preferred: Patient Access Rep experience

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine.

Role Purpose

This role has a variety of responsibilities including supporting all aspects of the Point of Service Collections process for all BJC hospitals, from individual estimate generation to educational support for Patient Access staff. Managing the price estimation request line, this position may be the first point of contact for potential patients and must represent BJC with the highest standard of customer service, compassion & perform all duties in a manner consistent with our mission, vision, values and BJC service standards.

This role ensures the most accurate insurance plan & financial liability amount is populated in the patient record. It coordinates and implements projects and special assignments that support Patient Access processes & initiatives at their assigned HSO. Responsible for the development of innovative processes within PA to support staff working smarter not harder. The Patient Access Lead must possess exceptional attention to detail & critical thinking skills. The Patient Access Lead - HSO will facilitate all components of the Patient Access Rep's pre-boarding and onboarding at BJC. In addition to performing the duties of a PAR I & II, this position serves as a formal mentor to PAR I & II. Working independent of direct supervision, the lead will coordinate the work of others.

Responsibilities

1. Communicates in a professional, positive and patient-focused manner whether in-person or by phone. Takes initiative to identify and report system related issues. Excels in multiple computer systems. Cross-trained in all aspects of pre-arrival services and able to provide training and auditing on each process.
2. Proficient in registration, authorization securement and other pre-arrival workflows. Demonstrates ability to understand and comply with Medicare Secondary Payer, HIPAA privacy standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements.
3. Performs service recovery; support investigation and resolution of operational issues as required. Able to provide consistent, excellent customer service in a variety of situations.
4. Serves as a subject matter expert in all areas of patient access. Round various registration areas throughout their assigned HSO to observe registrars for mentoring opportunities.
5. Adjust staffing as needed based on volume expectations. Serve as first line resource to staff for any questions or concerns.
6. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Preferred Requirements

Education

• Associate's Degree

Licenses & Certifications

• CHAA

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer