Patient Access Rep Lead

340B Health; Florissant (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking an experienced Patient Access Representative for a lead role. This position involves managing the Point of Service Collections process, ensuring accurate patient records, and providing exceptional customer service. The ideal candidate will possess strong critical thinking and attention to detail, while mentoring junior staff and supporting operational goals. Join a dedicated team focused on delivering compassionate care and making a meaningful impact in the community. This role offers a comprehensive benefits package and opportunities for professional growth.

Benefits

Comprehensive medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Pension Plan

401(k) plan with match

Tuition Assistance

Paid Time Off

Adoption assistance

Qualifications

• 2-5 years of experience in patient access or similar roles.
• High School Diploma or GED required, Associate's preferred.

Responsibilities

• Support Point of Service Collections for all BJC hospitals.
• Mentor Patient Access Reps and ensure compliance with standards.
• Provide exceptional customer service and resolve operational issues.

Skills

Customer Service

Attention to Detail

Critical Thinking

HIPAA Compliance

Education

High School Diploma or GED

Associate's Degree

Tools

BJC Computer Systems

Job description

Additional Information About the Role

Christian Hospital is looking to hire an experienced Patient Access Rep for their Daytime Lead Role!

Additional Preferred Requirements

• In the Office Lead Role Monday - Friday
• Rotating Saturdays and weekend on-call rotation
• Possible hours as of right now 7-4:30
• $750 Sign-on Bonus
• Daily Pay
• Prefer previous Patient Access Rep experience.

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit, including $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach, and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Preferred Qualifications

Role Purpose

This role has a variety of responsibilities including supporting all aspects of the Point of Service Collections process for all BJC hospitals, from individual estimate generation to educational support for Patient Access staff. Managing the price estimation request line, this position may be the first point of contact for potential patients and must represent BJC with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. This role ensures the most accurate insurance plan and financial liability amount is populated in the patient record. It coordinates and implements projects and special assignments that support Patient Access processes and initiatives at their assigned HSO. Responsible for the development of innovative processes within PA to support staff working smarter, not harder. The Patient Access Lead must possess exceptional attention to detail and critical thinking skills. The Patient Access Lead - HSO will facilitate all components of the Patient Access Rep's pre-boarding and onboarding at BJC. In addition to performing the duties of a PAR I and II, this position serves as a formal mentor to PAR I and II. Working independently of direct supervision, the lead will coordinate the work of others.

Responsibilities

1. Communicates in a professional, positive, and patient-focused manner whether in-person or by phone. Takes initiative to identify and report system-related issues. May work in partnership with vendor and BJC I.T. resources to investigate, resolve, and monitor corrections. Excels in multiple computer systems. Cross-trained in all aspects of pre-arrival services and able to provide training and auditing on each process. Completes training documentation, feedback, and supports Supervisor(s) in staff development.
2. Proficient in registration, authorization securement, and other pre-arrival workflows. Experienced in the use of multiple BJC computer systems. Demonstrates ability to understand and comply with Medicare Secondary Payer, HIPAA privacy standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements. Ensures updates regarding changes to operational procedures are communicated to the staff. Performs visual quality audits and reports results to leadership. May participate in the development of departmental staffing and have direct responsibility for adhering to those goals. Provides coaching and re-education to staff when trends or competency issues are identified.
3. Performs service recovery; supports investigation and resolution of operational issues as required. Able to provide consistent, excellent customer service in a variety of situations. Mentors staff in the most appropriate ways to handle various situations that may arise.
4. Serves as a subject matter expert in all areas of patient access. Rounds various registration areas throughout their assigned HSO to observe registrars for mentoring opportunities. Runs and reviews reports to determine accuracy and timeliness of registrations and then provides additional education where required. Trains staff, where necessary, on how to collect point of service payments. Seeks to identify trends in patient outcomes related to audits, reporting, and compliance.
5. Adjusts staffing as needed based on volume expectations. Serves as the first line resource to staff for any questions or concerns. Ensures that the productivity and actions of the group meet/support the overall operational goals of the department as established by department leadership. Determines staffing needs. Reviews staff hours worked vs scheduled hours and determines appropriate disposition if variation exists. Responsible for a call rotation on weekends and Holidays.
6. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Preferred Requirements

Education

• Associate's Degree

Licenses & Certifications

• CHAA

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being.

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on the first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job. Equal Opportunity Employer