Patient Access Rep Lead -Alton Memorial

340B Health; Alton (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Patient Access Rep Lead to enhance patient access services. This role involves supporting the Point of Service Collections process, training staff, and ensuring compliance with healthcare regulations. The ideal candidate will demonstrate exceptional communication and critical thinking skills, making a significant impact on patient care and operational efficiency. Join a team committed to providing comprehensive healthcare services and make a difference in the community. This position offers a unique opportunity to grow within a supportive environment, where your contributions are valued and recognized.

Benefits

Comprehensive medical, dental, and vision insurance

Disability insurance paid for by BJC

Pension Plan/403(b) Plan funded by BJC

401(k) plan with BJC match

Tuition Assistance

Paid Time Off benefit

Adoption assistance

Qualifications

• 2-5 years of experience in patient access or healthcare.
• Exceptional attention to detail and critical thinking skills required.

Responsibilities

• Support Point of Service Collections process for BJC hospitals.
• Train staff on collecting point of service payments.

Skills

Communication Skills

Attention to Detail

Critical Thinking

Registration and Authorization

Service Recovery

Education

High School Diploma or GED

Associate's Degree

Tools

HIPAA Compliance

Patient Bill of Rights

Job description

Additional Information About the Role

Alton Memorial is looking to hire a Patient Access Rep LEAD! Apply Today!

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit, including $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine.

Role Purpose

This role has a variety of responsibilities including supporting all aspects of the Point of Service Collections process for all BJC hospitals, from individual estimate generation to educational support for Patient Access staff. The Patient Access Lead must possess exceptional attention to detail & critical thinking skills and will facilitate all components of the Patient Access Rep's pre-boarding and onboarding at BJC.

Responsibilities

1. Communicates in a professional, positive and patient-focused manner whether in-person or by phone. Takes initiative to identify and report system related issues.
2. Proficient in registration, authorization securement and other pre-arrival workflows. Demonstrates ability to understand and comply with Medicare Secondary Payer, HIPAA privacy standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements.
3. Performs service recovery; support investigation and resolution of operational issues as required.
4. Serves as a subject matter expert in all areas of patient access. Train staff, where necessary, on how to collect point of service payments.
5. Adjust staffing as needed based on volume expectations. Responsible for a call rotation on weekends and Holidays.
6. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Preferred Requirements

Education

• Associate's Degree

Licenses & Certifications

• CHAA

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer