Patient Access Rep-Imaging

Southcoast Health System; New Bedford (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Generous earned time off

Tuition assistance

403B retirement plan

Professional growth opportunities

Employee wellbeing program

Job summary

Southcoast Health in New Bedford, MA is seeking a Patient Access Representative-Imaging to support billing, scheduling, and registration functions. The role involves processing orders, coordinating imaging appointments, and handling co-pays within a busy film library environment.

We require an Associate degree with a medical terminology certificate preferred, strong customer service, and proficiency with EMR systems.

Qualifications

• Associates Degree plus film library training or equivalent experience.
• Medical Terminology Certificate desired.
• Excellent customer service, telephone skills and etiquette required.
• Strong computer skills with medical-based programs.
• Experience with electronic medical records and patient registration systems.
• Prior hospital/medical office experience in patient access preferred.
• Microsoft Office desired; radiology experience preferred.
• Vaccination against influenza and COVID-19 or approved exemption with consent.

Responsibilities

• Perform all patient access duties to facilitate billing and reimbursement.
• Transcribe orders, schedule appointments, advanced registrations, and co-pay collection.
• Maintain work lists and queues; handle reception tasks and image access in the film library.

Skills

Customer service

Telephone etiquette

Computer skills

Microsoft Office

Radiology experience

Education

Associate degree

Medical Terminology Certificate

Tools

EMR systems

Job description

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Patient Access Rep-Imaging

Hours: 40hrs

Shift:Day shift; 8:00am - 4:30pm

Location: St. Luke's Hospital - New Bedford, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Under the general supervision of the Manager/Office Coordinator or designee, perform all patient access duties to facilitate appropriate billing and optimal reimbursement to the organization in accordance with various external regulations. Responsible for transcribing orders, scheduling appointments, advanced registration functions, co-pay collection and maintain work lists and work queues. Perform a wide variety of reception duties including image access functions as part of the film library.

• Associates Degree plus additional specialized training (film library) or equivalent knowledge and experience required.
• Medical Terminology Certificate desired.
• Excellent customer service, telephone skills and etiquette required.
• Strong computer skills including proficiency with medical based programs.
• Experience with electronic medical record, hospital patient registration systems, business office machines, and handling cash required.
• Prior work experience in a hospital or medical office practice setting in patient access, patient accounts or customer service preferred.
• Microsoft Office desired.
• Over three years related health care experience preferred concentrating in radiology.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.
• Compensation: Pay rate will be determined based on level of experience.