Patient Access Intake Rep (Revenue Cycle Specialist Front-End)

SouthCoast Health; New Bedford (MA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive pay and comprehensive bene

Generous Earned Time Off

Employee Wellbeing Program

403B Retirement Plan with companymatch

Tuition assistance / Federal Loan Forg

Professional growth opportunities and

Customized leadership training

Job summary

Southcoast Health in New Bedford, MA, seeks a Front-End Revenue Cycle Specialist to manage patient registration, insurance verification, pre-registration, and point-of-service collections. You will ensure accurate patient data and educate patients on financial responsibilities, with on-site coverage at public arrival desks and the Emergency Department.

Ideal candidates have at least a high school diploma (Associate's degree preferred) and may hold a Medical Terminology Certificate.

Qualifications

• High school graduation plus additional courses or training; Associate's degree preferred.
• Medical Terminology Certificate preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills with medical software experience.
• Proficiency with Word, Excel and other software programs.
• 3+ years healthcare-related experience, including payer interactions preferred.
• CHAM or CHAA encouraged.
• Vaccination against seasonal flu and COVID-19 or approved exemption with signed statement.

Responsibilities

• Register patients and verify insurance; pre-registration and point-of-service collections.
• Educate patients on financial responsibilities and provide financial counseling referrals.
• Handle Medicare forms/compliance, valuables management and morgue coordination.
• Provide customer service, regulatory compliance and collaborate with teams; on-site desk coverage.

Skills

Communication & interpersonal skills

Strong computer skills

Proficiency with Word/Excel

Education

Associate's Degree preferred

Medical Terminology Certificate preferred

Tools

Word

Excel

Job description

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Revenue Cycle Specialist Front-End

Hours: 40hrs

Shift: Day/Evening shift, 7:00am - 3:30pm, 3:00pm - 11:30pm with weekend and holiday rotation

Location: St. Luke's Hospital - New Bedford, MA; must be able to work at all sites if needed.

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Under the general supervision of the Team Leader, the Front-End Revenue Cycle Specialist handles patient registration, Insurance verification, pre-registration, and point of service collections. They ensure accurate patient data, educate patients on financial responsibilities. Additional responsibilities include financial counseling referrals, Medicare compliance (IM and MOON forms), valuables management, and morgue coordination. The role also involves customer service, regulatory compliance and collaboration with clinical and revenue cycle teams. This position is required to provide on-site coverage at public arrival desks and the Emergency Department.

• Equal to completion of four years of high school plus additional courses or training required; Associate's Degree preferred.
• Medical Terminology Certificate preferred.
• Demonstrated excellent communication & interpersonal skills.
• Strong computer skills including medical based programs.
• Proficiency with Word, Excel, and other software programs preferred.
• Over three years related health care experience including working with third party payers preferred.
• CHAM (Certified Healthcare Access Manage) or CHAA (Certified Healthcare Access Associate) encouraged.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.