Patient Access Rep II — Registration & Insurance

Baptist-Health; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus up to $1,000

Job summary

Baptist Health in Jacksonville, FL is seeking a Patient Access Representative II to join the Emergency Department Patient Access team at Wolfson Children's Hospital. This full-time role supports timely patient registration, scheduling, insurance verification, and financial clearance, ensuring a compassionate first impression in a fast-paced hospital setting.

Shift details: Monday–Friday, 7:30 a.m. to 4:00 p.m., located at Downtown – Main Building.

Qualifications

• 1–2 years of customer service experience required.
• 1–2 years of insurance experience required.
• 1–2 years of healthcare experience required.
• Knowledge of HIPAA and patient confidentiality preferred.

Responsibilities

• Provide timely, accurate, and compassionate service to patients and families throughout the registration process.
• Complete patient registration, scheduling, and pre-registration activities accurately and efficiently.
• Verify insurance coverage and support financial clearance activities.
• Collect required point-of-service payments and assist patients with financial questions as appropriate.
• Maintain accurate patient information while protecting patient confidentiality and adhering to HIPAA requirements.

Skills

Customer service

Healthcare experience

Insurance experience

Education

High School Diploma or equivalent

Job description

Baptist Health in Jacksonville, FL is seeking a Patient Access Representative II to join the Emergency Department Patient Access team at Wolfson Children's Hospital. This full-time role supports timely patient registration, scheduling, insurance verification, and financial clearance, ensuring a compassionate first impression in a fast-paced hospital setting.

Shift details: Monday–Friday, 7:30 a.m. to 4:00 p.m., located at Downtown – Main Building.