Patient Access Rep - FT, Varies/Rotating

Mercy; Cape Girardeau (MO); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO is seeking an Admitting front desk registration specialist. You will greet patients, verify insurance, and guide them through the financial clearance process.

This full-time role requires strong communication and accurate data entry to support smooth admissions. Join Mercy to benefit from comprehensive medical coverage, paid time off, tuition support, and a retirement plan with company matching as you contribute to delivering compassionate patient

Qualifications

• High school diploma or equivalent is required.
• Experience with insurance plans is preferred.
• Ability to complete financial clearance processes.

Skills

Telephone etiquette

Communication skills

Organizational skills

Stress management

Computer literacy

Education

High school diploma or equivalent

Tools

10-key calculator

Hospital information systems

Job description

Position Details:

Location: Mercy Hospital Southeast- Admitting

1701 Lacey Street

Cape Girardeau, MO 63701

Hours/Schedule:

Full-Time (40-hrs per week)

Shift: Varies/Rotating

Experience and Education Requirements:

Demonstration of understanding of all that level 1 is responsible for. Experience with insurance plans. High-school diploma or equivalent required. They demonstrate the ability to complete financial clearance (Mercy payment plan, EPPC, bad debt resolution, etc.).

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Admitting front desk registration